Product Genius: Transform Car-Buyer Experience

Arnold Clark; Workington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday

Generous retail discounts

Private healthcare

GP access 24/7 via Simplyhealth

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Job summary

Arnold Clark in Workington is seeking Customer Service Executives to create an outstanding customer experience in our Motorstore. You will be known as a Product Genius, developing product knowledge and communication skills to guide customers from enquiry to delivery.

The role focuses on delivering a superb in-branch experience, supported by training and clear progression paths into car sales. A team-friendly, proactive approach is essential for success.

Qualifications

• Confident communicator with a positive attitude and strong interpersonal skills.
• Willingness to go the extra mile to deliver outstanding customer service.
• Must hold a full UK driving licence.
• Able to work autonomously as well as in a team and take initiative.
• Eager to progress within the role towards car sales.

Responsibilities

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

Skills

Confident communicator

Willingness to go the extra mile

Full UK driving licence

Team player with initiative

Progression mindset

Job description

Arnold Clark in Workington is seeking Customer Service Executives to create an outstanding customer experience in our Motorstore. You will be known as a Product Genius, developing product knowledge and communication skills to guide customers from enquiry to delivery.

The role focuses on delivering a superb in-branch experience, supported by training and clear progression paths into car sales. A team-friendly, proactive approach is essential for success.