Product Genius: Customer Experience in Car Showroom

Arnold Clark; Birtley; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Private healthcare

33 days holiday

Retail discounts

GP access

Training & progression

Job summary

Arnold Clark in Birtley is looking for Customer Service Executives to create an outstanding customer experience at our Birtley Motorstore/MG branch. You will learn about our products, help customers choose the right vehicle, and progress into car sales with strong support from the branch team.

The role emphasizes training, teamwork, and a clear path for progression, with a Monday–Sunday five-day rota (38 hours/week) and opportunities to grow within the company.

Qualifications

• Excellent customer service mindset and communication skills.
• Willingness to learn and grow within the role.
• Ability to work effectively in a team and on own initiative.

Responsibilities

• Prepare showroom and cars for the day.
• Assist with showroom presentation and advertising.
• Support the Sales department and deliver excellent customer experience.
• Organise and accompany customers on test drives.

Skills

Confident communicator

Positive attitude

Driving license

Team player

Customer service

Job description

Arnold Clark in Birtley is looking for Customer Service Executives to create an outstanding customer experience at our Birtley Motorstore/MG branch. You will learn about our products, help customers choose the right vehicle, and progress into car sales with strong support from the branch team.

The role emphasizes training, teamwork, and a clear path for progression, with a Monday–Sunday five-day rota (38 hours/week) and opportunities to grow within the company.