Product Genius — Elevate Auto Customer Experience

Arnold Clark Group; Workington; Remote; GBP 18,000 - 23,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Parental leave

Training and progression

Job summary

Arnold Clark Group in Workington is hiring Customer Service Executives, known as Product Geniuses, to deliver an outstanding customer experience in-store. You’ll learn about our products, develop communication skills in person and digitally, and guide customers from enquiry to delivery, with full branch support.

This role offers structured training, a five-day week on a rota including weekends (38 hours), and clear career progression into car sales.

Qualifications

• Confident communicator with positive attitude.
• Willingness to go the extra mile.
• Full UK driving licence.
• Team player with ability to work on own initiative.
• Eagerness to progress into car sales.

Responsibilities

• Preparing the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Supporting the Sales department and delivering excellent customer experience.
• Organising and accompanying customers on test drives.
• Learning about our vehicles and manufacturers.
• Enhancing the customer journey from enquiry to delivery.

Skills

Confident communicator

Positive attitude

Full UK driving licence

Team player

Progress to car sales

Job description

Arnold Clark Group in Workington is hiring Customer Service Executives, known as Product Geniuses, to deliver an outstanding customer experience in-store. You’ll learn about our products, develop communication skills in person and digitally, and guide customers from enquiry to delivery, with full branch support.

This role offers structured training, a five-day week on a rota including weekends (38 hours), and clear career progression into car sales.