In-Store Product Genius – Customer Experience Lead

Arnold Clark Group; Warrington; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

33 days’ holiday allowance

Pension scheme

Private healthcare

Simplyhealth GP 24/7 access

Generous retail discounts

Maternity and paternity packages

Opportunities for training and career

Job summary

Arnold Clark in Warrington is seeking a Customer Service Executive (Product Genius) to deliver an outstanding customer experience. You will learn about our products, assist customers in choosing vehicles, and support the sales journey from enquiry through delivery, in a team environment.

We offer extensive training, a clear path to progression into car sales, and a supportive branch network. Join us to develop expertise and contribute to a best-in-class customer experience at our Motorstore.

Qualifications

• Excellent communication and customer service skills.
• Willingness to go the extra mile for customers.
• Must hold a full UK driving licence.
• Able to work on your own initiative and as part of a team.
• Eagerness to progress within the role toward car sales.

Responsibilities

• Prepare showroom and cars for the day.
• Assist with showroom presentation and advertising.
• Support Sales and deliver outstanding customer experience.
• Organise and accompany customers on test drives.
• Learn about vehicles to help customers find the best fit.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communicator

Willingness to go the extra mile

Full UK driving licence

Team player and initiative

Career progression mindset

Job description

Arnold Clark in Warrington is seeking a Customer Service Executive (Product Genius) to deliver an outstanding customer experience. You will learn about our products, assist customers in choosing vehicles, and support the sales journey from enquiry through delivery, in a team environment.

We offer extensive training, a clear path to progression into car sales, and a supportive branch network. Join us to develop expertise and contribute to a best-in-class customer experience at our Motorstore.