Product Genius

BMW Group Retail; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking automotive retailer as a Product Genius, where your passion for cars and exceptional customer service will shine. In this engaging role, you'll be the first point of contact for customers, helping them navigate their car-buying journey with excitement and expertise. You'll learn about the latest automotive innovations and trends, ensuring that each customer receives personalized attention and support. This dynamic position offers a unique opportunity to grow within the company while making a lasting impact on customer experiences. If you're ready to drive your career forward in a vibrant team environment, this is the perfect opportunity for you.

Benefits

Company Pension Scheme

Industry-leading discounts on cars

Employee Assistance Programme

Discounted Servicing

Subsidised car purchase scheme

24/7 remote GP

Unlimited mental health support

Qualifications

• Confident communicator with a passion for automotive technology.
• Eager to progress within the role and deliver outstanding customer journeys.

Responsibilities

• Prepare showroom and assist with customer handovers.
• Support sales by delivering excellent customer experiences.
• Keep staff informed about product knowledge.

Skills

Customer Service

Automotive Knowledge

Communication

IT Skills

Teamwork

Initiative

Education

Full UK Driving Licence

Job description

Douglas Park Glasgow is looking for a Product Genius.

Your role

At Douglas Park BWM you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and helping our customers make the right choice both in person and digitally about their new car.

This exciting role will be a great fit for someone who delivers exceptional customer service and who is full of exciting new ideas about how to create the best customer experience. In addition to in-branch training, you will also become certified by the BMW Academy, which means we are looking for someone keen to develop their knowledge and an ability to structure their own learning to support this.

Day-to-day duties:

• Preparing the showroom and cars for the day ahead.
• Assisting with showroom presentation and advertising.
• Keeping all dealership staff up to date with the latest information on products to ensure they have a high level of understanding.
• Supporting the Sales department and delivering excellent customer experience.
• Planning, coordinating, and delivering brilliant test-drive experiences with our Park’s customers, giving them full insight into the requested vehicle during the appointment.
• Learning about our products so you can help our customers find the perfect fit.
• Enhancing the customer journey from enquiry to delivery.
• Supporting marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion.
• Assisting with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle.

Your profile

As a Product Genius, you will be required to use your expert knowledge to engage and spark excitement in customers as a first point of contact in the dealership. Your passion for the product and brand paired with outstanding customer service skills will send you on the road to success.

• You’ll be a confident and engaging communicator who understands that a positive attitude gets great results and is able to put people at ease.
• A passion for automotive technology and keen to keep up to date with the latest innovations and trends.
• Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
• A full UK driving licence.
• Competent IT skills.
• As happy working on your own initiative as you are in a team.
• One of our company values is progression, so it’s vital you are eager to progress within this role to car sales.

Rewards

• Access to the Company Pension Scheme.
• Colleague Introductory Scheme.
• Industry-leading discounts on purchases of new and used cars.
• Death in service benefit.

For you and your family:

• Discounted Servicing.
• Subsidised car purchase scheme.
• Employee Assistance Programme.
• 24/7 remote GP.
• Medical second opinions.
• Unlimited mental health support.
• Physiotherapy help and advice.
• Savings and discounts on shopping.
• Financial and legal support.
• Wellbeing assistance.