Product Genius

Park's Motor Group; City of Edinburgh; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Product Genius to join their team in Edinburgh. This role is perfect for tech enthusiasts who are passionate about cars and customer service. As a Product Genius, you will engage customers with your knowledge and excitement about the products, ensuring they have a memorable experience. With comprehensive training and opportunities for career progression, you will thrive in a supportive environment. Join a family-run business that prides itself on exceptional service and innovation in the automotive sector, and take the first step towards a rewarding career path.

Benefits

Company Pension Scheme

Colleague Introductory Scheme

Industry Leading Discounts

Death in Service Benefit

Discounted Servicing

Subsidised Car Purchase Scheme

Employee Assistance Programme

24/7 Remote GP

Unlimited Mental Health Support

Physiotherapy Help and Advice

Qualifications

• Confident, engaging individual with a passion for automotive technology.
• Excellent communication and IT skills, willing to support others.

Responsibilities

• Engage customers with product knowledge and provide excellent service.
• Support marketing through digital platforms and coordinate test drives.

Skills

Customer Service Skills

Communication Skills

IT Skills

Teamwork

Passion for Automotive Technology

Education

Full Driver’s License

Job description

Product Genius Wanted

Location: Edinburgh

Brand: BMW

Are you a tech fanatic with a passion for cars?
Can you provide excellent customer service?
If yes, you could be our next Park’s Product Genius

As a Product Genius, you will be required to use your expert knowledge to engage and spark excitement in customers as a first point of contact in the dealership. Your passion for the product and brand paired with outstanding customer service skills will send you on the road to success.

Training
At our core, we are a family-run business, so it is important to us that you are provided with all of the support and training that you need, not just to kick-start your career, but to thrive within Park’s. Upon starting, we will provide you with manufacturer accredited training and certification from one or more of the 25 world-class brands that we represent. We believe that with the right training and support, you can achieve anything in your career.

What will I do as a Park's Motor Group Product Genius?

1. Understand all Park’s and our partnering manufacturers products within your allocated dealership.
2. Keep all dealership staff up to date with the latest information on products to ensure they have a high level of understanding.
3. Use your knowledge on all products to assist our Park’s customers in a non-pressured environment; this is not sales; you’re a genius!
4. Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion.
5. Actively learn and share your expertise with customers using available resources including our Park’s bespoke Citnow digital vehicle information videos.
6. Direct customers to Sales when an interest to buy becomes apparent.
7. Plan, coordinate and deliver brilliant test drive experiences with our Park’s customers, giving full insight of the requested vehicle during the appointment.
8. Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle.

What skills will I need to succeed?

1. A confident and engaging individual with the ability to put people at ease.
2. A passion for automotive technology and keen to keep up to date with latest innovations and trends.
3. Dedicated team member.
4. Excellent communication skills.
5. Willing to help and support others.
6. Competent IT skills.
7. Hold a Full Driver’s License or willing to work towards obtaining.

Where can this role take me?
At Park’s, your career path is yours for the taking. There are always routes for progressing within the group. If you feel this is something you would like to do, you will be provided with all of the support and encouragement that you need to get there.

Park's Road to Success
Why Park’s?
Established in 1971, Park’s is a private family-owned business that takes great pride in being Scotland’s leading independent motor group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service.

Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of 25 of the UK’s leading car brands across 67 franchised outlets throughout Scotland and England.

For You

1. Access to the Company Pension Scheme.
2. Colleague Introductory Scheme.
3. Industry leading discounts on purchases on new and used cars.
4. Death in service benefit.

For You And Your Family

1. Discounted Servicing.
2. Subsidised car purchase scheme.
3. Employee Assistance Programme.
4. 24/7 remote GP.
5. Medical second opinions.
6. Unlimited mental health support.
7. Physiotherapy help and advice.
8. Savings and discounts on shopping.
9. Financial and legal support.
10. Wellbeing assistance.