Product Genius

Eastern Western Motor Group; Glasgow; On-site; GBP 21,000 - 26,000; Full time

Job summary

An established industry player seeks a Product Genius to enhance customer experiences at their Glasgow location. This role involves providing detailed product information, supporting sales efforts, and ensuring the showroom is inviting and well-maintained. With generous benefits, including a significant holiday allowance and industry-leading training opportunities, this position is perfect for individuals passionate about customer service and the automotive industry. Join a family-run company that values its employees and offers a supportive environment for growth and development.

Benefits

Birthday Off

Colleague Discounts

Generous Holiday Allowance

Pension Plan

Death in Service Scheme

Free Corporate Passes

Study Days Off

Access to Staff Saving Club

Qualifications

• Strong customer service skills to assist customers effectively.
• Ability to maintain product knowledge and share with others.

Responsibilities

• Provide accurate product specifications and support Sales Executives.
• Manage the test drive process and enhance customer experiences.
• Maintain showroom presentation and engage with customers.

Skills

Customer Service

Product Knowledge

Sales Support

Job description

Job Description

Product Genius

Lexus Glasgow

Salary up to £25,396.80

Colleague Benefits

• Enjoy your birthday off on us every year!
• Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Customer Information & Support:Provide customers with accurate product specifications and help Sales Executives stay informed and knowledgeable.

Test Drive Management:Plan and manage the test drive process with Sales Executives, offering insights during appointments to enhance the customer experience.

Showroom Maintenance & Presentation:Ensure the showroom is well-prepared, with a suitable selection of demo cars, and maintain a presentable environment.

Customer Engagement & Sales Support:Proactively approach customers in the showroom to provide product information, guiding them to the Sales Executive when they express interest in purchasing.

Product Knowledge & Training:Stay up-to-date with the latest product information and share relevant details with colleagues and customers.