Product Genius

Park's Motor Group; Glasgow; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established industry player is seeking a Product Genius who is passionate about cars and technology. In this engaging role, you will be the first point of contact for customers, using your expertise to create excitement around the products. With comprehensive training and support, you will thrive in a family-run business that values its employees. You will guide customers through their journey, ensuring they receive the best experience possible, from understanding the features of their new vehicle to coordinating test drives. This is a fantastic opportunity to grow within a leading motor group known for its exceptional service and commitment to customer satisfaction.

Benefits

Company Pension Scheme

Colleague Introductory Scheme

Industry Leading Discounts

Death in Service Benefit

Discounted Servicing

Subsidised Car Purchase Scheme

Employee Assistance Programme

24/7 Remote GP

Unlimited Mental Health Support

Financial and Legal Support

Qualifications

• Passion for automotive technology and excellent customer service skills.
• Confident and engaging individual with a willingness to help others.

Responsibilities

• Engage and excite customers as the first point of contact.
• Assist customers in a non-pressured environment without sales pressure.
• Plan and deliver brilliant test drive experiences.

Skills

Customer Service

Automotive Technology

Communication Skills

IT Skills

Teamwork

Confidence

Full Driver’s License

Tools

Digital and Social Media Platforms

Citnow Digital Vehicle Information Videos

Job description

✓ Position available at our Glasgow BMW Franchise
✓ Flexible working hours

Are you a tech fanatic with a passion for cars?
Can you provide excellent customer service?
If yes, you could be our next Douglas Park's Product Genius

As a Product Genius you will be required to use your expert knowledge to engage and spark excitement in customers as a first point of contact in the dealership. Your passion for the product and brand paired with outstanding customer service skills will send you on the road to success.

Training
At our core we are a family run business so it is important to us that you are provided with all of the support and training that you need, not just to kick-start your career, but to thrive within Park’s. Upon starting we will provide you with manufacturer accredited training and certification from one or more of the 25 world class brands that we represent. We believe that with the right training and support you can achieve anything in your career.

What will I do as a Douglas Park Motor Group Product Genius?
✓

1. Understand all Park’s and our partnering manufacturers products within your allocated dealership
2. Keep all dealership staff up to date with the latest information on products to ensure they have a high level of understanding
3. Use your knowledge on all products to assist our Park’s customers in a non-pressured environment, this is not sales; you’re a genius!
4. Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion. Cameras at the ready!
5. Actively learn and share your expertise with customers using available resources including our Park’s bespoke Citnow digital vehicle information videos
6. Direct customers to Sales when an interest to buy becomes apparent
7. Plan, coordinate and deliver brilliant test drive experiences with our Park’s customers giving full insight of the requested vehicle during the appointment
8. Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle

What skills will I need to succeed?
✓

1. A confident and engaging individual with the ability to put people at ease
2. A passion for automotive technology and keen to keep up to date with latest innovations and trends
3. Dedicated team member
4. Excellent communication skills
5. Willing to help and support others
6. Competent IT skills
7. Hold a Full Driver’s License or willing to work towards obtaining

Where can this role take me?
At Park’s your career path is yours for the taking. There are always routes for progressing within the group. If you feel this is something you would like to do you will be provided with all of the support and encouragement that you need to get there.

Douglas Park Road to Success

Why Park’s?
Established in 1971, Park’s is a private family-owned business which takes great pride in being Scotland’s leading independent motor group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service.

Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of 25 of the UK’s leading car brands across 67 franchised outlets throughout Scotland and England.

As a Park's Motor Group employee you will receive:

For you:

Access to the Company Pension Scheme
Colleague Introductory Scheme
Industry leading discounts on purchases on new and used cars
Death in service benefit

For you and your family:

Discounted Servicing
Subsidised car purchase scheme
Employee Assistance Programme
24/7 remote GP
Medical second opinions
Unlimited mental health support
Physiotherapy help and advice
Savings and discounts on shopping
Financial and legal support
Wellbeing assistance