Product Genius

Park's Motor Group; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Product Genius to join their dynamic team in Glasgow. This role is perfect for tech enthusiasts with a passion for cars, where you'll engage customers and provide exceptional service. You'll receive comprehensive training and support, allowing you to thrive in your career. Your responsibilities will include assisting customers in a non-pressured environment, coordinating test drives, and sharing your automotive knowledge. Enjoy a flexible work environment and numerous benefits, including discounts and a pension scheme. If you're ready to embark on an exciting journey in the automotive world, this opportunity is for you!

Benefits

Company Pension Scheme

Industry Leading Discounts

Death in Service Benefit

Discounted Servicing

Subsidised Car Purchase Scheme

Employee Assistance Programme

24/7 Remote GP

Unlimited Mental Health Support

Physiotherapy Help and Advice

Financial and Legal Support

Qualifications

• Confident individual with excellent customer service and communication skills.
• Passionate about automotive technology and eager to learn.

Responsibilities

• Engage customers with product knowledge and provide excellent service.
• Support marketing activities and assist with customer handovers.

Skills

Customer Service Skills

Communication Skills

IT Skills

Passion for Automotive Technology

Team Player

Confidence and Engagement

Full Driver’s License

Job description

Product Genius Wanted

✓ Position available at our Glasgow BMW Franchise

✓ Flexible working hours

Are you a tech fanatic with a passion for cars?
Can you provide excellent customer service?
If yes, you could be our next Douglas Park's Product Genius

As a Product Genius you will be required to use your expert knowledge to engage and spark excitement in customers as a first point of contact in the dealership. Your passion for the product and brand paired with outstanding customer service skills will send you on the road to success.

Training
At our core we are a family run business so it is important to us that you are provided with all of the support and training that you need, not just to kick-start your career, but to thrive within Park’s. Upon starting we will provide you with manufacturer accredited training and certification from one or more of the 25 world class brands that we represent. We believe that with the right training and support you can achieve anything in your career. Don’t ask us watch what our people have to say.

What will I do as a Douglas Park Motor Group Product Genius?

1. Understand all Park’s and our partnering manufacturers products within your allocated dealership
2. Keep all dealership staff up to date with the latest information on products to ensure they have a high level of understanding
3. Use your knowledge on all products to assist our Park’s customers in a non-pressured environment, this is not sales; you’re a genius!
4. Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion. Cameras at the ready!
5. Actively learn and share your expertise with customers using available resources including our Park’s bespoke Citnow digital vehicle information videos
6. Direct customers to Sales when an interest to buy becomes apparent
7. Plan, coordinate and deliver brilliant test drive experiences with our Park’s customers giving full insight of the requested vehicle during the appointment
8. Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle

What skills will I need to succeed?

1. A confident and engaging individual with the ability to put people at ease
2. A passion for automotive technology and keen to keep up to date with latest innovations and trends
3. Dedicated team member
4. Excellent communication skills
5. Willing to help and support others
6. Competent IT skills
7. Hold a Full Driver’s License or willing to work towards obtaining

Where can this role take me?
At Park’s your career path is yours for the taking. There are always routes for progressing within the group. If you feel this is something you would like to do you will be provided with all of the support and encouragement that you need to get there.

Douglas Park Road to Success
Why Park’s?
Established in 1971, Park’s is a private family-owned business which takes great pride in being Scotland’s leading independent motor group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service.

Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of 25 of the UK’s leading car brands across 67 franchised outlets throughout Scotland and England.

For You
As a Park's Motor Group employee you will receive:

1. Access to the Company Pension Scheme
2. Colleague Introductory Scheme
3. Industry leading discounts on purchases on new and used cars
4. Death in service benefit

For You And Your Family

1. Discounted Servicing
2. Subsidised car purchase scheme
3. Employee Assistance Programme
4. 24/7 remote GP
5. Medical second opinions
6. Unlimited mental health support
7. Physiotherapy help and advice
8. Savings and discounts on shopping
9. Financial and legal support
10. Wellbeing assistance