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Customer Service Executive

Trisk Management & Consultancy

Paisley

On-site

GBP 20,000 - 30,000

Full time

Today

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Job summary

An established industry player is seeking enthusiastic Customer Service Executives to enhance the customer experience at their Linwood branch. In this dynamic role, you will serve as a Product Genius, guiding customers through their vehicle purchasing journey. With a focus on communication and teamwork, you will receive comprehensive training and opportunities for career progression. This role is perfect for those eager to learn and excel in a supportive environment. Join a company that values diversity and is committed to nurturing talent while providing a rewarding work experience.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

24/7 GP access

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

Confident communicator with a positive attitude.
Eager to progress within the role to car sales.

Responsibilities

Prepare the showroom and assist with customer test drives.
Support the Sales department in delivering excellent customer experience.

Skills

Customer Service

Communication Skills

Teamwork

Initiative

Education

High School Diploma

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Join to apply for the Customer Service Executive role at Trisk Management & Consultancy

We're currently looking for Customer Service Executives to create an outstanding customer experience in our MG/Honda branch in Linwood and help customers get excited about our products.

Why choose us?

33 days' holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression

Hours

You'll work a five-day week on a set rota that includes weekends (38 hours per week).

About The Role

At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.

Day-to-day duties

Preparing the showroom and cars for the day ahead
Assist with showroom presentation and advertising
Supporting the Sales department and delivering excellent customer experience
Organising and accompanying customers on test drives
Swotting up on our vehicles and manufacturers
Learning about our products so you can help our customers find the perfect fit
Enhancing the customer journey from enquiry to delivery

Essential Skills

You'll be a confident communicator who understands that a positive attitude gets great results
Willingness to go the extra mile
A full UK driving licence
As happy working on your own initiative as you are in a team
One of our company values is progression, so it's vital you are eager to progress within this role to car sales

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Administrative and Support Services

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