Product and Propositions Manager - Commercial Lending

JR United Kingdom; Exeter; On-site; GBP 80,000 - 100,000; Full time

Job summary

A financial services company in Exeter is seeking a Product and Propositions Manager for the Commercial Lending Team. The role involves developing customer-centric propositions, managing change, and aligning with group strategy. Candidates should have experience in financial products, stakeholder engagement, and strong leadership abilities. The position offers a competitive salary, flexible working options, and generous holiday entitlements.

Benefits

25 days holiday plus bank holidays

Discretionary annual bonus

Up to 11% pension contributions

Health benefits including private medical insurance

Retail and hospitality discounts

Qualifications

• Understanding of financial products and value creation for business and customers.
• Proven ability to build stakeholder networks and knowledge of competitors.
• Experience in delivering change with excellent communication skills.

Responsibilities

• Develop customer-centric commercial propositions and product developments.
• Work with the Commercial Lending Team to create insight-led products.
• Manage a portfolio of change and assess delivery impact.

Skills

Stakeholder engagement

Change delivery

Negotiation skills

Process improvement

Customer service mindset

Job description

Product and Propositions Manager - Commercial Lending

About the business

Operating for over 150 years, with a presence in over 240 towns and cities throughout the UK, this business prioritizes its customers and 3,000+ employees. They are committed to creating a positive community impact and are mindful of their environmental impact and climate change risks. They have initiated a 5-year investment plan to transform their operations.

About the job

This role offers the opportunity to contribute to delivering excellent propositions and products, providing valuable exposure and challenges. It is central to the growth of the Commercial Lending Team, supported by significant investment and strategic plans.

About the role

• You will be responsible for developing customer-centric commercial propositions and product developments, requiring a strong customer obsession.
• You will work with the Commercial Lending Team to create insight-led products that offer clear commercial benefits and meet market needs, championing product development and stakeholder engagement.
• You will manage a portfolio of change, assess the impact and complexity of delivery, and ensure alignment with group strategy and regulatory guidance.

About you

• Understanding of financial products and their value creation for business and customers.
• Proven ability to build stakeholder networks and industry knowledge, including competitors.
• Experience in delivering change, excellent communication skills, and a collaborative approach.
• Leadership experience, capable of motivating and developing teams, including remotely.
• Knowledge of lending onboarding operations, particularly within commercial mortgages, and experience with loan application processes.
• Strong negotiation and influencing skills, capable of managing difficult conversations.
• Experience in process improvement and a mindset for challenging working methods.
• Commitment to providing excellent customer service, including to brokers, and embedding this within teams.

What’s on offer

The company values its employees, offering a respectful, inclusive environment with opportunities for personal and professional growth. Flexible working options are available to support work-life balance.

• Competitive salary with additional benefits.
• 25 days holiday plus bank holidays, with options to buy more.
• Discretionary annual bonus.
• Up to 11% pension contributions.
• Health benefits including private medical insurance, dental, and healthcare plans.
• Access to various retail, hospitality, and health discounts through a benefits portal.