Product and Operations Executive

Chapta; Birmingham; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A growing food company in the UK is seeking a Product and Operations Executive to support business growth and manage various operational tasks. This role involves providing administrative support, product management, and engaging in marketing activities. Candidates should have experience in a fast-paced start-up, strong organizational skills, and excellent communication abilities. The position offers a flexible working environment along with benefits including 25 days of holiday and a pension scheme.

Benefits

25 days holiday plus bank holidays

Pension Scheme

Qualifications

• Previous experience in a fast-growing start-up, ideally in food & drink.
• Experience in operations, logistics, or project management.
• Ability to juggle multiple tasks effectively.

Responsibilities

• Support the Business Operations Manager with general company admin.
• Create product specification sheets and conduct market comparisons.
• Support customer service and partner communications.

Skills

Strong organisational skills

Attention to detail

Strong written and verbal communication

Customer-focused mentality

Microsoft Office skills

Job description

£28,000 - £32,000 per annum, depending on experience

Location : Remote with regular travel to warehouse, manufacturers, and customer meetings

Reports to : Business Operations Manager

Contract : Full-time

Start Date : ASAP

About the company

The Gym Kitchen launched with a bang in 2020 and is listed in UK retailers such as Tesco, Asda, Morrisons, Co-op, Sainsbury’s, Ocado & Amazon. Their range consists of high-protein, macro-counted food across more than 8 categories, using the best ingredients and is packed full of flavour. They are committed to helping people live healthier, more active lifestyles

The Role in short

This new role has been created to support the company’s growth, working closely with the Business Operations Manager and Product Manager to keep the business running smoothly. The Product and Operations Executive will be a confident problem-solver who enjoys variety, communicates well, and acts as a key link between Product, Sales, and Marketing. It’s a fast-paced, entrepreneurial opportunity offering broad, hands‑on experience and strong potential for growth.

What You’ll Do

1. Executive & Administrative Support

• Supporting the Business Operations Manager with general company admin – placing orders, booking staff travel, co-ordinating diaries, supporting with event planning
• Working closely with the Founder – supporting with events, diary and travel management, guest speaker bookings and other general admin
• Project managing across the business
• Working with the Business Operations Manager to put new processes in place throughout the business
• Maintain various key internal documents – contacts, procedures and manuals

2. Product Management & Retail Support

• Creating product specification sheets
• Conducting regular market comparisons
• Creating one-pager documents for retail buyers
• Conducting regular store visits
• Monitoring our product reviews
• Ensuring all our products are accurately shown on retailer websites – key search terms, descriptions, imagery, pricing and nutritional’s

3. Marketing, Events & Brand Support

• Submitting company and product award applications
• Support retailer and consumer sampling activations and events activations
• Support with planning and monthly influencer send-out boxes

4. Customer & Partner Communications

• Supporting with customer service – where needed, replying to customers and sending out vouchers as compensation
• Liaising with our partner warehouse managers – with stock and sample queries
• Sending samples and merchandise

What you’ll bring

• Previous experience in a fast-growing start-up (ideally food & drink)
• Previous experience in operations, logistics, or project management
• Strong organisational skills with the ability to juggle multiple tasks
• Proactive with good attention to detail
• Strong written and verbal communication skillsMicrosoft Office skills – comfortable using Word, PowerPoint and Excel
• You can work effectively within a team from a remote location
• Willingness to get hands‑on with a wide variety of operational tasks
• A customer-focused mentality
• A “get-things-done” attitude

Why This Role

The Gym Kitchen is growing fast; it’s an adventure that offers a truly purpose‑led career with flexibility.

• The potential to progress your career fast
• A culture where you're part of a team, where you feel encouraged to make a difference
• 25 days holiday plus bank holidays
• Pension Scheme

The Process

The Gym Kitchen are hiring via Chapta, a new hiring platform where hiring is fair, mutual, and transparent. Chapta helps candidates just like you to find jobs that fit based on wants and needs, and that means this process is a little different.

Step 1 - Apply via the link in this advert.

Step 2 - If you’re a fit, you’ll be asked to onboard onto the Chapta app. If you’re not, then you will find out very quickly. No hanging around, promise.

Step 3 - The Gym Kitchen will load their job onto the Chapta Platform. You will be matched automatically and moved to the shortlist if the Gym Kitchen think you’re a good fit. All candidates will be connected with the company via the Chapta platform.

Step 4 - Interviews get underway with the company.

We’ll be with you every step of the way. At Chapta, candidates come first.