Problem Manager: IT Incident Insight & Service Resilience

Lloyds Banking Group; Leeds; Hybrid; GBP 65,000 - 73,000; Full time

Job summary

A leading UK bank is seeking a dedicated Problem Manager to enhance service quality within their Operations team. This hybrid role involves collaboration across teams to analyze tech incidents and improve customer experiences. Ideal candidates will possess strong attention to detail, boldness in challenging norms, and independent workload management skills. Join a dynamic environment focused on transformation and inclusivity, offering a competitive salary and diverse benefits.

Benefits

Generous pension contribution of up to 15%

Annual bonus based on performance

Share schemes including free shares

Benefits adaptable to lifestyle

30 days' holiday plus bank holidays

Generous parental leave policies

Qualifications

• Strong desire to learn and grow.
• Ability to manage and progress a workload independently.
• High level of care and precise attention to detail.

Responsibilities

• Foster collaboration across teams for root cause analysis.
• Ensure investigations occur after service impacting IT incidents.
• Prioritize actions to enhance customer experience.

Skills

Curiosity to dig deep

Attention to detail

Confidence in leading large meetings

Psychological Safety awareness

Boldness to challenge the status quo

Independent workload management

Conflict management

Flexibility to support colleagues

Proactive in managing workload

Education

ITIL v4 Foundation

Job description

A leading UK bank is seeking a dedicated Problem Manager to enhance service quality within their Operations team. This hybrid role involves collaboration across teams to analyze tech incidents and improve customer experiences. Ideal candidates will possess strong attention to detail, boldness in challenging norms, and independent workload management skills. Join a dynamic environment focused on transformation and inclusivity, offering a competitive salary and diverse benefits.