Proactive Engineer (Nexthink)

COMPUTACENTER (UK) LIMITED; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a proactive individual to join the End User Experience team. The role involves utilizing analytics tools to enhance user satisfaction and drive automation. Ideal candidates will possess strong analytical skills and collaborative spirit, alongside hands-on experience with various DEX tools. The company offers a supportive environment where innovation is encouraged.

Qualifications

• Strong analytical and data-driven mindset is essential.
• Proactive, inquisitive, and confident in challenging existing processes.
• Self-motivated, disciplined, and results-focused attitude required.
• Must have a collaborative approach with a positive can-do attitude.

Responsibilities

• Identify and deliver automation and remote action opportunities.
• Collaborate with the EUA Centre of Excellence for improvements.
• Use analytics to reduce incidents and improve user satisfaction.
• Support Root Cause Analysis and continuous improvements.

Skills

Analytical mindset

Proactive attitude

Team player

Experience with DEX tools

Tools

Nexthink

Systrack

Controlup

Dynatrace

Alternity

Job description

Life on the team

Join our End User Experience team and help make technology truly work for people. You’ll use End User Analytics (EUA) tools and real-time data to prevent issues before they occur, drive automation, and enhance how customers experience IT every day. Your insights will boost productivity, reduce incidents, and create lasting value for our customers.

What you’ll do

• Identify and deliver automation and remote action opportunities
• Collaborate with our EUA Centre of Excellence to test and implement improvements
• Use analytics to reduce incident volumes, speed up resolution, and improve user satisfaction
• Drive proactive investigations, self-healing, and self-help solutions
• Partner with teams to embed dashboards, insights, and data-driven decisions
• Support Root Cause Analysis and continuous improvement through EUA data
• Champion a fix-forward culture focused on user experience and productivity
• Identify innovation, cost-saving, and value-add opportunities across accounts

What you’ll need

• Strong analytical and data-driven mindset
• Proactive, inquisitive, and confident in challenging the status quo
• Self‑motivated, disciplined, and results‑focused
• A collaborative team player with a can‑do attitude
• Hands‑on experience with DEX tools such as Nexthink, Systrack, Controlup, Dynatrace or Alternity

Why Join Us

At Computacenter, you’ll work with cutting‑edge analytics tools, a supportive team, and the freedom to innovate. You’ll directly influence how thousands of people experience technology.

Turning insight into action and ideas into impact.

If you’re ready to drive smarter, faster, more proactive IT experiences, we’d love to hear from you.

Apply now and help shape the future of end user experience.

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