Proactive End-User Experience Engineer (EUA)

COMPUTACENTER (UK) LIMITED; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a proactive individual to join the End User Experience team. The role involves utilizing analytics tools to enhance user satisfaction and drive automation. Ideal candidates will possess strong analytical skills and collaborative spirit, alongside hands-on experience with various DEX tools. The company offers a supportive environment where innovation is encouraged.

Qualifications

• Strong analytical and data-driven mindset is essential.
• Proactive, inquisitive, and confident in challenging existing processes.
• Self-motivated, disciplined, and results-focused attitude required.
• Must have a collaborative approach with a positive can-do attitude.

Responsibilities

• Identify and deliver automation and remote action opportunities.
• Collaborate with the EUA Centre of Excellence for improvements.
• Use analytics to reduce incidents and improve user satisfaction.
• Support Root Cause Analysis and continuous improvements.

Skills

Analytical mindset

Proactive attitude

Team player

Experience with DEX tools

Tools

Nexthink

Systrack

Controlup

Dynatrace

Alternity

Job description

A leading technology company in the United Kingdom is seeking a proactive individual to join the End User Experience team. The role involves utilizing analytics tools to enhance user satisfaction and drive automation. Ideal candidates will possess strong analytical skills and collaborative spirit, alongside hands-on experience with various DEX tools. The company offers a supportive environment where innovation is encouraged.