Private Services Host — Elevate Luxe Client Experience

Harrods; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

22 days holiday

Birthday day off

Bank holiday overtime pay

Harrods discount

Pension scheme

Job summary

Harrods is seeking a Private Services Host to welcome discerning clients to our Private Shopping Suites, manage the front desk, and coordinate appointments and room bookings. This role focuses on personalised attention, efficiency, and a flawless client journey within a luxury department store environment.

You will handle inquiries with professionalism, collaborate with multiple teams, and maintain a welcoming, well-organized reception area, ensuring a superior client experience.

Qualifications

• Excellent customer service and a friendly, professional demeanor.
• Strong team player with the ability to collaborate across departments.
• Ability to remain calm and efficient under pressure.
• Fast learner with keen knowledge of Harrods Private Shopping services.

Responsibilities

• Welcome clients to the Private Shopping Suites and host lounge areas.
• Schedule appointments and room bookings; manage reception and sign-in procedures.
• Assist visitors, maintain a clean and organized front desk/reception area.
• Provide accurate information about services, facilities and events; support multiple teams.

Skills

Customer service

Teamwork

Under pressure

Fast learner

Job description

Harrods is seeking a Private Services Host to welcome discerning clients to our Private Shopping Suites, manage the front desk, and coordinate appointments and room bookings. This role focuses on personalised attention, efficiency, and a flawless client journey within a luxury department store environment.

You will handle inquiries with professionalism, collaborate with multiple teams, and maintain a welcoming, well-organized reception area, ensuring a superior client experience.