Elite Private Shopping Concierge

HARRODS; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

22 days' holiday

your birthday off

double time on Bank Holidays

up to 33% Harrods discount (including

joining our generous pension scheme

Job summary

Harrods in London invites applications for a Private Services Host within our Client Experience Team. You will welcome clients to our Private Shopping Suites, escort to hosting lounges, manage the front desk, schedule appointments and room bookings, and maintain a pristine reception area.

We value calm, efficiency and impeccable service under pressure, with a personable, team-oriented approach to support the Harrods luxury experience for our discerning customers.

Qualifications

• Be a team player with proven experience working in team environments.
• Provide exceptional customer service to discerning clients.
• Ability to work with multiple teams and handle multiple requests by staying organised.
• Work under pressure, handle inquiries and provide accurate information about services, facilities and events.
• Friendly, approachable and customer-oriented attitude.

Responsibilities

• Welcome clients and escort them to hosting lounges.
• Manage front desk, sign-in procedures and reception area.
• Schedule appointments and room bookings for Private Shopping Suites.
• Loster and coordinated support across teams to maintain a seamless client experience.

Skills

Teamwork

Customer service

Multi-team collaboration

Under pressure

Friendly, approachable

Job description

Harrods in London invites applications for a Private Services Host within our Client Experience Team. You will welcome clients to our Private Shopping Suites, escort to hosting lounges, manage the front desk, schedule appointments and room bookings, and maintain a pristine reception area.

We value calm, efficiency and impeccable service under pressure, with a personable, team-oriented approach to support the Harrods luxury experience for our discerning customers.