Host - Private Services

Harrods; City of Westminster; In loco; GBP 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

22 days holiday

Birthday day off

Bank holiday overtime pay

Harrods discount

Pension scheme

Descrizione del lavoro

Harrods is seeking a Private Services Host to welcome discerning clients to our Private Shopping Suites, manage the front desk, and coordinate appointments and room bookings. This role focuses on personalised attention, efficiency, and a flawless client journey within a luxury department store environment.

You will handle inquiries with professionalism, collaborate with multiple teams, and maintain a welcoming, well-organized reception area, ensuring a superior client experience.

Competenze

• Excellent customer service and a friendly, professional demeanor.
• Strong team player with the ability to collaborate across departments.
• Ability to remain calm and efficient under pressure.
• Fast learner with keen knowledge of Harrods Private Shopping services.

Mansioni

• Welcome clients to the Private Shopping Suites and host lounge areas.
• Schedule appointments and room bookings; manage reception and sign-in procedures.
• Assist visitors, maintain a clean and organized front desk/reception area.
• Provide accurate information about services, facilities and events; support multiple teams.

Conoscenze

Customer service

Teamwork

Under pressure

Fast learner

Descrizione del lavoro

About the Role

The Private Services Host is responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth knowledge of the breadth of Harrods services. Adopting meticulous attention to standards and a genuine approach to strengthening relationships with our clients, built fundamentally upon credibility and trust, is what elevates our Hosts to a world class team. About the Role Our Client Experience Team are both our hosts and our ambassadors, welcoming the most discerning clientele to our Private Shopping Suites. First impressions are lasting impressions; therefore, the role of Private Shopping Host is fundamental to the experience curated for our clients. You will welcome our clients, see them to our hosting lounges, schedule appointments and room booking, manage our front desk, assist visitors in sign in procedures and maintain a clean and organised reception area.

As a Private Services Host, your ability to thrive under pressure and work with efficiency and pace to successfully manage all customer expectations will be unmatched. Remaining calm and composed, you will deal with challenging situations confidently and in a professional manner, escalating issues to management when necessary. You must be a fast learner, as you will need to quickly develop a full understanding of Private Shopping and be able to communicate this to a client when asked. You will also:

• Be a team player, with proven experience in team environments.


• Provide exceptional customer service to our most discerning clients.


• Be able to work with multiple teams, and handle multiple requests, by ensuring organisation.


• Be able to work under pressure, by handling inquiries and provide accurate information about services, facilities and events.


• Be friendly, approachable and have a customer oriented attitude.

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you'll enjoy a package that includes 22 days' holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants) plus joining our generous pension scheme.