Luxury Private Shopping Concierge

Harrods; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Job summary

Harrods Private Shopping is looking for a Private Shopping Assistant to support Private Client Managers in delivering exceptional service to Harrods’ loyal clients at Knightsbridge.

You’ll coordinate appointments, arrange add-on services, build meaningful client relationships and anticipate client needs to enhance every visit, including managing online requests and coordinating dispatch options as needed.

Qualifications

• Experience in luxury or premium retail environments.
• Excellent communication and relationship-building skills.
• Ability to stay composed under pressure and adapt to changing client needs.

Responsibilities

• Arrange all appointment logistics including room bookings and size swaps.
• Coordinate add-on services such as alterations, restaurants, beauty appointments, parking.
• Develop rapport with clients and plan needs in PCM's absence.
• Manage online requests from clients and create Suspended Transactions for teammates.
• Investigate quotes for dispatch and delivery arrangements locally and internationally.

Skills

Retail experience

Strong communicator

Relationship building

Organised approach

Job description

Harrods Private Shopping is looking for a Private Shopping Assistant to support Private Client Managers in delivering exceptional service to Harrods’ loyal clients at Knightsbridge.

You’ll coordinate appointments, arrange add-on services, build meaningful client relationships and anticipate client needs to enhance every visit, including managing online requests and coordinating dispatch options as needed.