Host - Private Services

HARRODS; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

22 days' holiday

your birthday off

double time on Bank Holidays

up to 33% Harrods discount (including

joining our generous pension scheme

Job summary

Harrods in London invites applications for a Private Services Host within our Client Experience Team. You will welcome clients to our Private Shopping Suites, escort to hosting lounges, manage the front desk, schedule appointments and room bookings, and maintain a pristine reception area.

We value calm, efficiency and impeccable service under pressure, with a personable, team-oriented approach to support the Harrods luxury experience for our discerning customers.

Qualifications

• Be a team player with proven experience working in team environments.
• Provide exceptional customer service to discerning clients.
• Ability to work with multiple teams and handle multiple requests by staying organised.
• Work under pressure, handle inquiries and provide accurate information about services, facilities and events.
• Friendly, approachable and customer-oriented attitude.

Responsibilities

• Welcome clients and escort them to hosting lounges.
• Manage front desk, sign-in procedures and reception area.
• Schedule appointments and room bookings for Private Shopping Suites.
• Loster and coordinated support across teams to maintain a seamless client experience.

Skills

Teamwork

Customer service

Multi-team collaboration

Under pressure

Friendly, approachable

Job description

The Private Services Host is responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth knowledge of the breadth of Harrods services.

Adopting meticulous attention to standards and a genuine approach to strengthening relationships with our clients, built fundamentally upon credibility and trust, is what elevates our Hosts to a world class team.

About the Role

Our Client Experience Team are both our hosts and our ambassadors, welcoming the most discerning clientele to our Private Shopping Suites. First impressions are lasting impressions; therefore, the role of Private Shopping Host is fundamental to the experience curated for our clients.

You will welcome our clients, see them to our hosting lounges, schedule appointments and room booking, manage our front desk, assist visitors in sign in procedures and maintain a clean and organised reception area.

About You

As a Private Services Host, your ability to thrive under pressure and work with efficiency and pace to successfully manage all customer expectations will be unmatched. Remaining calm and composed, you will deal with challenging situations confidently and in a professional manner, escalating issues to management when necessary. You must be a fast learner, as you will need to quickly develop a full understanding of Private Shopping and be able to communicate this to a client when asked.

• Be a team player, with proven experience in team environments.
• Provide exceptional customer service to our most discerning clients.
• Be able to work with multiple teams, and handle multiple requests, by ensuring organisation.
• Be able to work under pressure, by handling inquiries and provide accurate information about services, facilities and events.
• Be friendly, approachable and have a customer oriented attitude.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you'll enjoy a package that includes

• 22 days' holiday
• your birthday off
• double time on Bank Holidays
• up to 33% Harrods discount (including our restaurants)
• joining our generous pension scheme

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook and follow us @togetherharrods on Instagram