Private Shopping Host

Harrods; Knightsbridge; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

22 days’ holiday

Birthday off

Double time on Bank Holidays

Up to 33% Harrods discount

Pension scheme

Job summary

Harrods is seeking a Private Shopping Host in Knightsbridge to welcome discerning clients and curate a seamless experience within the Private Shopping Suites.

You will guide clients to hosting lounges, manage appointments and room bookings, and ensure a pristine reception area while delivering attentive, proactive service that reflects Harrods’ world-class standards.

Qualifications

• Provide exceptional customer service to discerning clients.
• Demonstrate teamwork in a fast-paced luxury retail environment.
• Communicate effectively with clients and colleagues to deliver outstanding service.

Responsibilities

• Welcome clients to the Private Shopping Suites and hosting lounges.
• Schedule appointments and room bookings for clients.
• Manage the front desk and sign-in procedures for visitors.

Skills

Customer service

Team player

Communication

Job description

The Private Shopping Host is responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth knowledge of the breadth of Harrods services.

Adopting meticulous attention to standards and a genuine approach to strengthening relationships with our clients, built fundamentally upon credibility and trust, is what elevates our Hosts to a world class team.

About the Role

Our Client Experience Team are both our hosts and our ambassadors, welcoming the most discerning clientele to our Private Shopping Suites. First impressions are lasting impressions; therefore, the role of Private Shopping Host is fundamental to the experience curated for our clients.

You will welcome our clients, see them to our hosting lounges, schedule appointments and room booking, manage our front desk, assist visitors in sign in procedures and maintain a clean and organised reception area.

About You

As Private Shopping Host, your ability to thrive under pressure and work with efficiency and pace to successfully manage all customer expectations will be unmatched. Remaining calm and composed, you will deal with challenging situations confidently and in a professional manner, escalating issues to management when necessary. You must be a fast learner, as you will need to quickly develop a full understanding of Private Shopping and be able to communicate this to a client when asked.

You will also:

• Be a team player, with proven experience in team environments.
• Provide exceptional customer service to our most discerning clients.
• Be able to work with multiple teams, and handle multiple requests, by ensuring organisation.
• Be able to work under pressure, by handling inquiries and provide accurate information about services, facilities and events.
• Be friendly, approachable and have a customer oriented attitude.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll enjoy a package that includes 22 days’ holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants) plus joining our generous pension scheme.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook and follow us @togetherharrods on Instagram