Principal Worldwide Sales Specialist, Amazon Connect, AWS Industries, EMEA

Amazon.com, Inc; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading cloud service provider is seeking an AWS Specialist to develop strategic approaches for their AWS Amazon Connect services. In this role, you'll forge relationships with executive leadership and deliver innovative technology strategies to enhance customer experiences. The ideal candidate will possess strong sales expertise and a solid understanding of cloud technologies. The position offers a collaborative and flexible work environment.

Benefits

Mentorship and career growth

Flexible work-life balance

Inclusive team culture

Qualifications

• Demonstrated expertise in sales or consulting roles.
• Strong domain knowledge in contact center technology.
• Ability to communicate effectively with diverse audiences.

Responsibilities

• Develop strategic approaches for AWS services.
• Build trusted relationships with customer leadership.
• Collaborate on delivering innovative projects.

Skills

Sales expertise

Go-to-market strategy

Contact center technology knowledge

Cloud technologies understanding

Effective communication

Job description

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses?

The AWS Specialist Team is made up of deep domain experts who work directly with customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.

A day in the life

Your day will be dynamic and impactful, focused on solving complex customer challenges. You\'ll engage with business leaders, craft innovative technology strategies, and collaborate across multiple teams to drive cloud adoption. Each interaction is an opportunity to showcase how AWS can transform contact center operations and unlock new potential for customers.

Responsibilities

• Develop and implement strategic go-to-market approaches for AWS Amazon Connect services
• Build trusted relationships with executive leadership across diverse customer organizations
• Create compelling value propositions that address specific customer technology needs
• Collaborate with global system integrators to deliver innovative customer projects
• Co-develop state-of-the-art product launch strategies with AWS product teams

About the team

We are a passionate group of domain experts dedicated to helping customers reimagine their customer experience through cloud technology. Our team sits at the intersection of technical innovation and strategic business transformation, working closely with global enterprises to design scalable, secure contact center solutions.

Qualifications

• Demonstrated expertise in sales, go-to-market strategy, or consulting
• Strong contact center technology domain knowledge
• Proficient in English communication
• Ability to communicate effectively with technical and non-technical audiences
• Proven track record advising technology strategies for executive leadership
• Experience negotiating complex enterprise deals
• Comprehensive understanding of cloud technologies
• Expertise in public and hybrid cloud platforms
• Demonstrated success in matrix sales environments

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amazon Web Services (AWS) is the world\'s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that\'s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We\'re continuously raising our performance bar as we strive to become Earth\'s Best Employer. That\'s why you\'ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there\'s nothing we can\'t achieve.