Principal Solution Consultant

Docusign; Greater London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading digital signature solutions provider is seeking a Principal Solutions Consultant to drive customer engagement in the EMEA region. You will serve as a technical expert, guiding clients in integrating our Intelligent Agreement Management platform. This role requires 8 years of experience in consulting or project management in key industries and fluency in English and German. The position operates in a hybrid setting, requiring time in the office and facilitating client relationships.

Benefits

Bonus opportunities

Restricted Stock Units (RSUs)

Paid Time Off

Full health benefits

Learning and Development options

Qualifications

• 8 years of experience in Pre-Sales Consulting or technology project management.
• Experience with large enterprise procurement and technology implementation projects.
• Willingness to travel up to 50% for client engagements.

Responsibilities

• Advise high-potential customers and design prototyping solutions.
• Act as the technical lead for key accounts in the DACH region.
• Build strong relationships with customers’ senior technical decision-makers.

Skills

Pre-Sales Consulting

Technology Project Management

Communication Skills

Problem-Solving

Fluent in English and German

Education

BS / BA degree

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business‑critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time, money and opportunity. Using Docusign's Intelligent Agreement Management platform companies can create, commit and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

What you’ll do

Docusign is reimagining how companies create, commit to and manage their agreements. As a Principal Solutions Consultant within the EMEA Solutions team you will be the key link between our innovative Intelligent Agreement Management (IAM) platform and tangible customer impact. You will be the hands‑on technical owner embedded with our go‑to‑market teams and working closely with critical customers. You will translate customer goals into operational AI‑assisted agreement workflows.

This position is an individual contributor role reporting to the Manager Solution Consulting (SC Strategic Team).

Responsibilities

• Advise a select group of high‑potential customers initiating projects and designing or prototyping solutions that integrate Docusign’s IAM platform with enterprise technology stacks for customers across the DACH region and EMEA.
• Act as the technical lead for selected key accounts in the DACH region and across EMEA.
• Deliver trusted long‑term high‑ROI solutions and build strong relationships with customers’ senior technical decision‑makers.
• Inspire customer leaders early in the sales cycle with the art of the possible through compelling storytelling about agreement‑related challenges and opportunities.
• Understand complex customer business problems, map their technology landscape to Docusign solutions and visualize current and future state information topology.
• Establish confidence in recommendations via product expertise, custom demonstrations, technical calls, workflow outlines, RFP/RFI responses, product roadmap discussions and business process diagrams.
• Develop narratives and articulate recommended solutions through value‑driven messaging.
• Work closely with your account team (pod) to translate customer requirements into technical designs, manage execution and share field‑tested insights with Docusign’s product teams to shape the IAM platform.
• Serve as the go‑to expert for the Docusign IAM platform covering all current and future features.
• Leverage insights gained from production deployments and customer experiences to provide best‑practice expertise and guidance to other team members.
• Manage key stakeholders both internally and on the customer side effectively.

Job Designation

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be a weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8 years of experience in Pre‑Sales Consulting or technology project management within key industries (Financial Services, Manufacturing, Life Science) including time spent in customer‑facing roles.
• Experience with large enterprise procurement and technology implementation projects.
• Experience communicating complex technical concepts to both technical and non‑technical stakeholders, prioritizing user value and driving iterative delivery.
• Experience structuring complex and ambiguous problems and converting them into actionable solution approaches.
• Fluent in English and German.
• BS / BA degree.
• Willingness to travel up to 50% for client engagements.

Preferred

• Experience delivering software demonstrations both in person and virtually.
• Experience delivering technical projects with hands‑on expertise in working with AI tools, APIs and front‑ and back‑end applications.
• Experience in the Financial Services, Manufacturing or Life Science industries.
• Experience integrating AI into SaaS platforms (Docusign, Microsoft, SAP, Google, ServiceNow or Salesforce) or deploying AI solutions in enterprise companies.

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job‑related knowledge, skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $X / hour - $X / hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X / hour - $X / hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X / hour - $X / hour or $X - $X base salary

Washington DC: $X / hour - $X / hour or $X - $X base salary

Ohio: $X / hour - $X / hour or $X - $X base salary

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre‑established sales goals. Non‑Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer‑paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life‑changing events.

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It’s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status or any other legally protected category.