Principal Interaction Specialist

Johnson & Johnson; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major government department is seeking a Senior Interaction Designer for a 12-month contract. This hybrid role located in Leeds/Manchester involves improving service experience for millions of claimants. Responsibilities include user-centred design, prototyping, and collaboration across multidisciplinary teams. Moreover, applicants must promote accessibility and inclusive design while using research to understand user needs effectively. This position is critical to enhancing customer interaction and ensuring value for taxpayers.

Qualifications

• Experience in user centred design for digital and non-digital interactions.
• Ability to use a variety of prototyping tools and methodologies.
• Familiarity with WCAG 2.1 guidelines and inclusive design principles.

Responsibilities

• Help people move into work and support workforce participation.
• Collaborate with teams to improve service experience.
• Create prototypes and lead design efforts based on evidence.

Skills

User centred design

Prototyping

Accessibility and inclusion

Research and analytics

Collaboration

Tools

Prototyping tools

WCAG 2.1 guidelines

Job description

On behalf of DWP, we are looking for a Senior Interaction Designer for a 12 Month (Inside IR35) contract based Hybrid/ in Leeds/Manchester. The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

Responsibilities

• Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
• Help people to plan and save for later life, while providing a safety net for those who need it now
• Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
• Improve experience of our services while maximising value for money for the taxpayer
• Demonstrate best practice in user centred design, for digital and non-digital interactions
• Work effectively across multidisciplinary teams, adapting quickly to change
• Accessibility and inclusion, considering the impact of new technologies
• Collaborate with designers in other teams, give constructive feedback on other's work and contribute to developing design patterns
• Use research and analytics to understand user needs and identify opportunities
• Create prototypes using appropriate tools and methodologies, advising others on prototyping best practice
• Lead and coordinate design work, supporting other designers where necessary
• Actively support the design community in DWP and across government
• Work with User Researchers to plan and develop research activities that help teams to better understand users
• Lead the design of solutions that are based on evidence and help identify any gaps in knowledge
• Use a variety of prototyping tools and methodologies, advising others on prototyping best practice
• Present your work and explain ideas in a way that people understand
• Actively listen to other people's input and facilitate discussions
• Promote the importance of inclusive design and how to design with accessibility in mind, familiar with the WCAG 2.1 guidelines and able to design to meet AA standards
• Work in the open, engaging others in the design process
• Offer advice on improving working practices, leading to better collaboration across teams

EEO Statements

Disability Confident: As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy.

Armed Forces Covenant: DWP guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy.

Please be aware that this role can only be worked within the UK and not Overseas.