Principal D365 Customer Engagement Consultant

Shape IT Recruitment; Remote; GBP 75,000 - 85,000; Full time

Job summary

A leading Microsoft Partner is seeking a Principal D365 Customer Engagement Consultant for a fully remote role in the UK. This position offers the opportunity to lead complex projects, shape solution strategy, and provide technical leadership. Ideal candidates will have proven experience in D365 CE implementations, strong knowledge across various service areas, and excellent communication skills. The role includes a salary range of £75,000–£85,000, along with clear progression opportunities in an established consultancy.

Benefits

Fully remote role with flexible working

Opportunity to lead major transformation projects

Collaborative culture

Qualifications

• Proven experience delivering complex D365 CE / CRM implementations within a consultancy or partner environment.
• Ability to lead workshops, influence stakeholders, and own solution design decisions.
• Microsoft certifications preferred but not essential.

Responsibilities

• Lead the design, configuration, and delivery of Dynamics 365 CE solutions.
• Advise clients on best practice and solution strategy.
• Conduct workshops and oversee delivery quality.

Skills

D365 CE / CRM implementations

Functional knowledge across Sales, Customer Service, Field Service

Communication skills

Leadership skills

Client-facing skills

Job description

I’m supporting a leading Microsoft Partner with the recruitment of a Principal D365 Customer Engagement Consultant to join their growing team. This is a fully remote UK role offering the chance to lead high-impact projects, shape solution strategy, and play a key role in driving best practice across the consultancy.

If you're an experienced D365 CE expert looking to step into a senior, influential role within a modern and supportive partner environment, this is a standout opportunity.

Role Overview

As a Principal Consultant, you will lead end-to-end D365 CE implementations, guide clients through digital transformation programmes, and provide technical and functional leadership across the practice. You’ll collaborate closely with architects, project managers, and client stakeholders to deliver robust, scalable solutions that drive business value.

Key Responsibilities

• Lead the design, configuration, and delivery of Dynamics 365 CE solutions
• Advise clients on best practice, capability optimisation, and solution strategy
• Own solution architecture discussions alongside senior technical leads
• Conduct workshops, requirements gathering, and process mapping
• Oversee delivery quality and mentor junior consultants across the team
• Support pre‑sales activities, including demonstrations and solution scoping
• Ensure solutions integrate seamlessly with Power Platform and wider Microsoft stack
• Act as a trusted advisor to clients, building strong long‑term relationships

What We’re Looking For

• Proven experience delivering complex D365 CE / CRM implementations within a consultancy or partner environment
• Strong functional knowledge across Sales, Customer Service, Field Service, and Power Platform
• Ability to lead workshops, influence stakeholders, and own solution design decisions
• Excellent communication, leadership, and client‑facing skills
• Experience working in an Agile project setting
• Microsoft certifications preferred but not essential
• Based in the UK with full remote working rights

What’s on Offer

• £75,000–£85,000 salary depending on experience
• Fully remote role with flexible working
• Opportunity to lead major transformation projects
• Clear progression into architectural or leadership pathways
• Collaborative culture within a well‑established Microsoft Partner

Apply Now

If you’re a Principal-level D365 CE Consultant looking for your next step with a supportive and ambitious Microsoft Partner, I’d love to hear from you.