Primary Servicing Account Manager

Enra Specialist Finance; Watford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing financial services company in Watford is seeking a detail-driven individual to join their Servicing Department. You will manage loan portfolios, handle customer interactions, and support operational improvements. The ideal candidate has excellent communication skills and a keen attention to detail. This position offers opportunities for training and career progression, along with benefits such as private medical healthcare and volunteer days off.

Benefits

Private medical healthcare

Paid volunteer days off

Qualifications

• Previous experience in customer service or arrears management (financial services desirable)
• Calm, resilient, and professional under pressure.
• Punctual, well-organised and committed to delivering high standards.

Responsibilities

• Support the Servicing Department with all aspects of managing the loan portfolio.
• Handle daily customer contact via phone, email, and post.
• Process new account uploads, direct debits, and manage unpaid payments.
• Manage cash allocation, redemptions, and settlements.
• Liaise with solicitors on redemption funds, deeds, and title registrations.
• Support month-end processes including credit accounts refunds.
• Assist with system testing and operational improvements.
• Ensure accurate record-keeping and compliance with internal procedures.

Skills

Strong communication and telephone skills

Excellent attention to detail with logical organised thinking

Confident in negotiation and problem-solving

Able to work independently as well as part of a team

Proactive self-motivated

Education

Degree-level education preferred but not essential

Job description

Are you detail-driven organised and looking to build your career in financial services

Do you enjoy problem-solving supporting customers and making processes run smoothly

Are you ready to join a growing company that invests in its people and offers opportunities to progress

If this sounds like you then this could be the perfect next step in your career. Apply today and lets grow together at West One Loans.

Key Accountabilities

• Support the Servicing Department with all aspects of managing the loan portfolio across product lines.
• Handle daily customer contact via phone email and post ensuring SLA targets are met.
• Process new account uploads direct debits BACS files and manage unpaid payments.
• Manage cash allocation redemptions settlements and other banking activities.
• Liaise with solicitors on redemption funds deeds and title registrations.
• Support month-end processes including credit accounts refunds and reconciliations.
• Assist with system testing and operational improvements alongside the Servicing Manager.
• Ensure accurate record-keeping scanning and compliance with all internal procedures.

Skills & Competencies

• Strong communication and telephone skills.
• Excellent attention to detail with logical organised thinking.
• Confident in negotiation and problem-solving.
• Able to work independently as well as part of a team.
• Proactive self-motivated and comfortable managing deadlines.

Knowledge & Personal Attributes

• Previous experience in customer service or arrears management (financial services desirable).
• Degree-level education preferred but not essential.
• Calm resilient and professional under pressure.
• Punctual well-organised and committed to delivering high standards.

Why Join Us

At West One Loans were expanding and looking for ambitious driven people who want to be part of our exciting growth journey. We invest in our people with training development and clear opportunities to progress. Alongside this we offer a range of benefits including private medical healthcare and paid volunteer days off.

If youre ready to grow your career and make an impact click apply today!

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type: Full Time

Experience: years

Vacancy: 1