Primary Care - Receptionist / Patient Healthcare

NHS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community healthcare provider is seeking an enthusiastic Patient Health Care Navigator to join their team in Greater London. The role requires providing an efficient administration service and is vital as it involves being the first point of contact for patients. Candidates should have experience in clerical work, excellent communication skills, and the ability to work independently. The organization offers a supportive work environment, focused on patient care and making a real difference in people's lives.

Benefits

25 days holiday plus bank holidays

Clinical progression and training cost support

Full indemnity cover for all work undertaken

NHS Discount & Support Schemes

Employee Assistance Programme

Sick pay, enhanced maternity/paternity leave

Salary sacrifice schemes

Life insurance (3x salary)

Qualifications

• Experience in clerical and administrative work.
• Clear thinking and analytical approach.
• Able to work as part of a team.
• Experience in a client facing/customer service position.

Responsibilities

• Responsible for inbound and outbound patient calls.
• Provide a high-quality and efficient administration service.
• Ensure a friendly and supportive environment for patients.
• Support clinical and management teams.

Skills

Clerical and administrative work

Analytical thinking

Teamwork promotion

Sensitivity and assertiveness

Client facing/customer service experience

Independent motivation

Job description

Primary Care - Receptionist / Patient Healthcare

• Job Title: Patient Health Care Navigator
• Hours of work: Full Time

Main duties of the job

We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

About us

Who we are

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We live by four core values:

• Caring– Respect and compassion in everything we do
• Inclusive– Empowering diverse voices and teamwork
• Evolving– Driving continuous improvement and innovation
• Ambitious– Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

Benefits –(Benefits apply to employed roles only)

Job responsibilities

• Job Title: Patient Health Care Navigator
• Hours of work: Full Time

We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Who we are

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We live by four core values:

• Caring – Respect and compassion in everything we do
• Inclusive – Empowering diverse voices and teamwork
• Evolving – Driving continuous improvement and innovation
• Ambitious – Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

Benefits – (Benefits apply to employed roles only)

• 25 days holiday plus bank holidays, plus an extra day off for your birthday
• Clinical progression and training cost support
• Full indemnity cover for all work undertaken
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme

Apply today to join a patient-focused, innovative team and make a real difference in dermatology care.

Person Specification

Qualifications

• -------
• Role Requirements
• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Experience

• -------
• Role Requirements
• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Primary Care - Receptionist / Patient Healthcare