Primary Care Network Manager (PCN)

NHS; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading GP Federation in Central Manchester is seeking an experienced operational manager to lead the ongoing development of primary care services. Key responsibilities include the day-to-day management of the PCN, ensuring compliance with service specifications, and overseeing digital strategy initiatives. Candidates should have substantial NHS operational management experience, strong organizational skills, and expertise in managing budgets and KPIs. This position is critical to the efficient delivery of impactful healthcare services.

Qualifications

• Operational management experience in the NHS is essential.
• Must have previous experience in PCN or GP Federation management.
• Experience in managing budgets, KPIs, and workforce is required.

Responsibilities

• Lead day-to-day operational management of the PCN.
• Ensure full delivery of all PCN DES service specifications.
• Produce regular updates and data-driven recommendations.

Skills

Operational management

Budget management

Communication skills

Digital literacy

Data interpretation

Organizational abilities

Education

Degree in a related field

Tools

MS Office

EMIS

Dashboard tools

Job description

Job Summary

We are a leading GP Federation that has led the development of primary care services in the City of Central Manchester. Our size and embedded excellent relationship with our Primary Care Networks enables us to deliver large‑scale and impactful services for our patients.

Responsibilities

• Lead day‑to‑day operational management of the PCN.
• Ensure full delivery of all PCN DES service specifications.
• Mobilise new services, ensuring delivery of KPIs.
• Produce regular updates, dashboards and escalation reports for PCN leadership.
• Deliver PCN transformation programmes and manage IIF (where applicable), CAA, EA DES reporting, GPAD validation and ES dashboards.
• Run searches, track outcomes and provide data‑driven recommendations.
• Oversee the full ARRS lifecycle including recruitment, onboarding, job planning and supervision.
• Support workforce integration across practices.
• Work with finance manager to fulfil contractual, reporting and other financial obligations within the PCN DES.
• Lead the PCNs digital strategy including online triage, telephony optimisation and patient communication systems.
• Maintain PCN‑wide governance including risk register, audit cycles, policies and incident reviews.
• Maintain alignment with CQC governance requirements for PCN delivered services.
• Lead operational delivery of the Enhanced Access service; manage rotas, induction, governance and utilisation metrics; ensure compliance with workforce and appointment type reporting.
• Act as the primary operational contact for practices, ICB, borough teams, community providers and VCS partners; organise PCN meetings, MDT forums, operational huddles and stakeholder groups; produce agendas, minutes and action logs.
• Coordinate with practices for estates planning including room utilisation and shared hub coordination; manage rotas for Enhanced Access, ARRS activity and across PCN clinics; maintain business continuity plans and support emergency response arrangements.

Person Specification – Experience

• Operational management experience in the NHS.
• Previous experience in PCN or GP Federation management.
• Experience managing budgets, claims, KPIs and workforce.
• Experience running searches, interpreting data and producing reports.
• Experience delivering multisite or multiteam services.
• Previously worked in similar position within the public or private sector, particularly within primary care.

Person Specification – Qualifications

• Degree or equivalent operational leadership experience.
• Project management or NHS leadership training (Desirable).

Person Specification – Skills & Attitude

• Strong organisational and multitasking abilities.
• Ability to interpret PCN DES, guidance, KPIs and specifications.
• Excellent communication and relationship building skills.
• Strong digital literacy including MS Office, EMIS and dashboard tools.
• Excellent time management skills, managing multiple workstreams and flexibly responding to workload pressures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.

Employer Details

Central Manchester Networks Ltd

10 Lower Vickers Street, Manchester M40 7LH

Employer website: http://www.cmgppo.org.uk/