Premium Service Advisor: Customer Care & Workshop Liaison

Sytner Group; Maidenhead; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Maternity/Paternity Pay

Career development

Long service recognition

Car schemes

High street discounts

Gym memberships

Cycle to work

Volunteer day

Job summary

Sytner Maidenhead BMW is seeking a motivated Motor Trade Service Advisor to join our team. You will be the vital link between customers and the workshop, informing on servicing and maintaining clear communication at every stage.

We value excellent customer service, organisational skills, and a willingness to learn. Training is provided through our in-house Learning & Development team and manufacturer courses, with opportunities to progress in a busy, rewarding environment.

Qualifications

• Strong customer service background and excellent organisational/administrative skills.
• Willingness to learn; training provided in-house and manufacturer courses.
• Knowledge or exposure to Kerridge is advantageous but not essential.

Responsibilities

• Serve as the key link between customers and the workshop, informing on servicing and status updates.
• Provide best advice on products and services and upsell where appropriate.
• Coordinate with technicians and workshop control to ensure timely completion and high customer satisfaction.

Skills

Customer service

Organisational skills

Administrative skills

Tools

Kerridge

Job description

Sytner Maidenhead BMW is seeking a motivated Motor Trade Service Advisor to join our team. You will be the vital link between customers and the workshop, informing on servicing and maintaining clear communication at every stage.

We value excellent customer service, organisational skills, and a willingness to learn. Training is provided through our in-house Learning & Development team and manufacturer courses, with opportunities to progress in a busy, rewarding environment.