Service Advisor - Customer Care & Workshop Liaison, Training

Sytner Group; Wolverhampton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

33 days holiday

Maternity/Paternity Pay

Career Development

Long service recognition

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Volunteer day

Job summary

Sytner Wolverhampton is seeking a proactive Service Advisor to join our busy workshop team. You will be the key link between customers and technicians, explaining servicing options and updating customers at every stage.

You’ll build rapport, deliver excellent service, and work across flexible patterns including weekends. Training is provided through our in-house Learning & Development and BMW manufacturer courses.

Qualifications

• Strong customer service background and ability to deliver high levels of satisfaction.
• Excellent organisational and administrative skills with good attention to detail.
• Willingness to learn; training provided through in-house Learning & Development and manufacturer courses.

Responsibilities

• Be the vital link between customers and the workshop, informing on vehicle servicing.
• Consult on servicing options and update customers at every stage.
• Liaise with technicians/workshop control about vehicle statuses and ensure timely delivery.
• Provide best advice on products and services to customers; build rapport with clients.

Skills

Customer service

Organisational skills

Attention to detail

Kerridge knowledge

Tools

Kerridge

Job description

Sytner Wolverhampton is seeking a proactive Service Advisor to join our busy workshop team. You will be the key link between customers and technicians, explaining servicing options and updating customers at every stage.

You’ll build rapport, deliver excellent service, and work across flexible patterns including weekends. Training is provided through our in-house Learning & Development and BMW manufacturer courses.