Service Advisor: Customer Care & Workshop Liaison

Confidential; Cardiff; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement - 33 days

Discounted Car Schemes

High Street Discounts

Cycle to work scheme

Job summary

Sytner BMW Cardiff is seeking a proactive Service Advisor to deliver outstanding customer care and act as the vital link between customers and the workshop. You will inform customers about servicing, answer questions, and update them at every stage while coordinating with technicians to ensure timely vehicle readiness.

Training is provided, and roles involve flexible patterns, including weekends, with a strong emphasis on customer satisfaction in a busy environment.

Qualifications

• No prior experience required; training provided through in-house Learning & Development and BMW courses.
• Strong organisational and administrative skills with good attention to detail.
• Beneficial to have customer service background in a busy environment.

Responsibilities

• Act as the link between customers and the workshop, informing on servicing and answering queries.
• Liaise with technicians/workshop control about vehicle statuses to keep customers updated.
• Provide best advice on products and services and help identify customer needs.
• Support a flexible shift pattern, including weekends, to maintain high service levels.

Tools

Kerridge

Job description

Sytner BMW Cardiff is seeking a proactive Service Advisor to deliver outstanding customer care and act as the vital link between customers and the workshop. You will inform customers about servicing, answer questions, and update them at every stage while coordinating with technicians to ensure timely vehicle readiness.

Training is provided, and roles involve flexible patterns, including weekends, with a strong emphasis on customer satisfaction in a busy environment.