Service Advisor: Elevate Customer Care & Workshop

Sytner; Maidenhead; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Enhanced Holiday Entitlement 33 days

Discounted Car Schemes

High Street Discounts

Cycle to work scheme

Volunteer/community day

Résumé du poste

Sytner Maidenhead BMW is seeking a motivated Service Advisor to provide outstanding customer care and act as the vital link between customers and the workshop. You will inform customers about vehicle servicing and keep them updated at every stage, while liaising with technicians to ensure timely vehicle readiness.

Training is provided in-house and through manufacturer courses, with additional opportunities for career progression in a busy, customer-focused environment.

Qualifications

• Excellent organisational and administrative skills.
• Strong customer service background would be beneficial.
• Willingness to learn and progress; training provided in-house.
• Working knowledge of Kerridge would be advantageous.

Responsabilités

• Serve as the vital link between customers and the workshop, delivering outstanding care.
• Inform and consult on vehicle servicing and keep customers updated at each stage.
• Liaise with technicians/workshop control about vehicle statuses and ensure timely completion.
• Provide best advice on Sytner products and services to customers.
• Build rapport with customers and identify their needs, even in a busy environment.
• Flexibility to work patterns that may include weekends.

Description du poste

Sytner Maidenhead BMW is seeking a motivated Service Advisor to provide outstanding customer care and act as the vital link between customers and the workshop. You will inform customers about vehicle servicing and keep them updated at every stage, while liaising with technicians to ensure timely vehicle readiness.

Training is provided in-house and through manufacturer courses, with additional opportunities for career progression in a busy, customer-focused environment.