Premium Reservations Agent – Elevate Guest Stays

Customer Service; City of Westminster; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Health cash plan

Discounted cinema tickets

Gym membership

Travel, retailers and restaurant perks

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service

Annual long service awards

Season ticket loan

English lessons funded

Team social events and fitness

Cycle to work

Volunteer day

Job summary

Firmdale Hotels’ Haymarket Hotel in London is seeking a Reservations Agent to warmly welcome guests and provide outstanding service. You will handle inquiries, explain room details and packages, and suggest rates tailored to guest preferences.

Join a luxury hospitality team known for exceptional guest experiences, strong collaboration across departments, and a welcoming, professional presence on shift. Training and career development are available within our award-winning hotels.

Responsibilities

• Handling reservation inquiries via phone, email, and online platforms with professionalism.
• Providing detailed information about our rooms, amenities, and special packages to prospective guests.
• Recommending suitable rates and packages based on guests' needs and preferences.
• Managing and updating reservations in our system with accuracy and attention to detail.
• Collaborating with other departments to ensure seamless guest experiences from booking to check-out.
• Confident and engaging, with the ability to connect with guests and colleagues effortlessly.

Job description

Firmdale Hotels’ Haymarket Hotel in London is seeking a Reservations Agent to warmly welcome guests and provide outstanding service. You will handle inquiries, explain room details and packages, and suggest rates tailored to guest preferences.

Join a luxury hospitality team known for exceptional guest experiences, strong collaboration across departments, and a welcoming, professional presence on shift. Training and career development are available within our award-winning hotels.