Reservations Agent

Firmdale Hotels; Greater London; Hybrid; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Wagestream access

Health cashplan

Discounted cinema tickets

Complimentary meals on shift

Referral bonus

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons

Team social events

Job summary

Firmdale Hotels is seeking a Reservations Agent at Haymarket Hotel, London, to join our front office team. You will handle reservations, answer queries, and promote our rooms and packages, delivering exceptional guest service.

In this luxury environment, you will update bookings accurately, coordinate with other departments, and ensure seamless guest experiences from booking to check-out. The role offers an attractive hourly rate and a range of employee benefits designed to support your

Qualifications

• Confident and engaging, with the ability to connect with guests and colleagues effortlessly.
• Meticulous and organised, ensuring all reservations and related tasks are handled with precision.
• Enthusiastic and collaborative, with a keen willingness to support and work as part of a dynamic team.
• Impeccable personal presentation and a welcoming demeanour that reflects the Firmdale brand.

Responsibilities

• Handling reservation inquiries via phone, email, and online platforms with professionalism and efficiency.
• Providing detailed information about our rooms, amenities, and special packages to prospective guests.
• Recommending suitable rates and packages based on guests' needs and preferences.
• Managing and updating reservations in our system with accuracy and attention to detail.
• Collaborating with other departments to ensure seamless guest experiences from booking to check-out.

Skills

Guest service

Communication

Organised

Teamwork

Presentable

Job description

Are you passionate about providing exceptional guest experiences? Do youthrive in a dynamic, luxury hospitality environment? If so, Firmdale Hotelsinvites you to join our award-winning team as a Reservations Agent at theexquisite Haymarket Hotel in the heart of London.

Firmdale Hotels is renowned for its unique boutique properties, eachboasting distinctive design, sophisticated style, and unparalleled service. Wepride ourselves on our commitment to excellence and creating memorableexperiences for our guests. Our portfolio includes some of the most iconichotels in London and New York, known for their exceptional hospitality andattention to detail.

As a Reservations Agent, you will be a crucial part of our front officeteam, ensuring every guest receives a warm welcome and outstanding service.

Responsibilities

• Handling reservation inquiries via phone, email, and online platformswith professionalism and efficiency.
• Providing detailed information about our rooms, amenities, and specialpackages to prospective guests.
• Recommending suitable rates and packages based on guests' needs andpreferences.
• Managing and updating reservations in our system with accuracy andattention to detail.
• Collaborating with other departments to ensure seamless guestexperiences from booking to check-out.

What you Need

• Confident andengaging, with the ability to connect with guests and colleagues effortlessly.
• A genuine passionfor providing exceptional service and creating unforgettable guest experiences.
• Meticulous andorganised, ensuring all reservations and related tasks are handled withprecision.
• Enthusiastic andcollaborative, with a keen willingness to support and work as part of a dynamicteam.
• Impeccable personalpresentation and a welcoming demeanour that reflects the Firmdale brand.

WhatWe Offer

• Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
• Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

If you areenthusiastic about hospitality and thrive in a fast-paced, dynamic environment,we would love to hear from you. Join us at Haymarket Hotel and take the nextstep in your hospitality career with Firmdale Hotels.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.