Luxury Room Service Supervisor - Lead Guest Experience

Harri; Greater London; Hybrid; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Wagestream access

Health cashplan

Cinema discounts

Meals on shift

Flexible scheduling

Dry cleaning

Holiday allowance

Season ticket loan

English lessons

Training & development

Staff discounts

Job summary

Firmdale Hotels Haymarket Hotel in London is seeking a Room Service Supervisor to oversee the daily operation of the room service department, collaborating with the Food & Beverage Manager to ensure the highest levels of guest service.

You will lead a team, build strong relationships with guests, resolve issues promptly and ensure compliance with health and safety standards. The role offers a competitive hourly rate with service charge and a pathway for development.

Qualifications

• Previous experience as an F&B Supervisor in a fast-paced, luxury venue.
• Strong passion for Food and Beverage with knowledge of quality products.
• Proven ability to manage, lead, motivate, and develop a team.

Responsibilities

• Oversee the daily management and operation of the room service department.
• Establish and maintain strong relationships with guests, ensuring high service levels.
• Address and resolve guest complaints in collaboration with the Food & Beverage Manager.
• Ensure compliance with health and safety regulations and company standards.
• Collaborate with the F&B Manager to deliver seamless, high-quality service.
• Ensure completion of daily tasks and uphold standards of excellence.
• Foster a positive, motivating work environment and staff development.

Skills

F&B Supervisor

Team leadership

Customer service

Communication

Attention to detail

Job description

Firmdale Hotels Haymarket Hotel in London is seeking a Room Service Supervisor to oversee the daily operation of the room service department, collaborating with the Food & Beverage Manager to ensure the highest levels of guest service.

You will lead a team, build strong relationships with guests, resolve issues promptly and ensure compliance with health and safety standards. The role offers a competitive hourly rate with service charge and a pathway for development.