Luxury Reservations Agent – Flexible Hours & Perks

Haymarket Hotel; City of Westminster; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Service charge

Health cash plan

Staff discounts

Complimentary meals on shift

Referral bonus

Flexible scheduling

Dry cleaning service

Holiday allowance

Season ticket loan

Training and English lessons

Team events

Cycle to work

Job summary

Haymarket Hotel in London is seeking a Reservations Agent to join our front office team. You will handle reservation inquiries via phone, email and online platforms, provide details about rooms and packages, and update reservations with accuracy.

The role offers a competitive salary plus service charge and benefits, with access to wellbeing programs, discounts, and staff perks as part of Firmdale Hotels' award-winning team in the heart of London.

Responsibilities

• Handle reservation inquiries via phone, email and online platforms with professionalism and efficiency.
• Provide detailed information about rooms, amenities, and packages to prospective guests.
• Recommend suitable rates and packages based on guests' needs.
• Manage and update reservations in the system with accuracy.
• Collaborate with other departments to ensure seamless guest experiences from booking to check-out.

Job description

Haymarket Hotel in London is seeking a Reservations Agent to join our front office team. You will handle reservation inquiries via phone, email and online platforms, provide details about rooms and packages, and update reservations with accuracy.

The role offers a competitive salary plus service charge and benefits, with access to wellbeing programs, discounts, and staff perks as part of Firmdale Hotels' award-winning team in the heart of London.