Reservations Agent

Haymarket Hotel - Front of House; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary plus service charge

Health cash plan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service

Holiday allowance

Season ticket loan

English lessons

Team events

Cycle to work

Long service awards

Volunteer day

Job summary

Haymarket Hotel is seeking a Reservations Agent to join its front‑of‑house team in central London. You will handle reservation inquiries, explain room options and packages, and update bookings with precision while delivering warm, professional service.

The role suits energetic hospitality professionals who can communicate clearly, manage multiple inquiries, and collaborate with departments to ensure memorable stays for our guests.

Qualifications

• Confident and engaging, with the ability to connect with guests and colleagues.
• A genuine passion for providing exceptional service and creating memorable guest experiences.
• Meticulous and organized, ensuring all reservations and related tasks are handled with precision.
• Enthusiastic and collaborative, with a keen willingness to support a dynamic team.

Responsibilities

• Handling reservation inquiries via phone, email, and online platforms with professionalism and efficiency.
• Providing detailed information about rooms, amenities, and packages to prospective guests.
• Recommending suitable rates and packages based on guests' needs and preferences.
• Managing and updating reservations in our system with accuracy and attention to detail.
• Collaborating with other departments to ensure seamless guest experiences from booking to check-out.

Skills

Guest service

Communication

Phone skills

Organization

Tools

Reservation system

Job description

Are you passionate about providing exceptional guest experiences? Do youthrive in a dynamic, luxury hospitality environment? If so, Firmdale Hotelsinvites you to join our award-winning team as a Reservations Agent at theexquisite Haymarket Hotel in the heart of London.

Firmdale Hotels is renowned for its unique boutique properties, eachboasting distinctive design, sophisticated style, and unparalleled service. Wepride ourselves on our commitment to excellence and creating memorableexperiences for our guests. Our portfolio includes some of the most iconichotels in London and New York, known for their exceptional hospitality andattention to detail.

As a Reservations Agent, you will be a crucial part of our front officeteam, ensuring every guest receives a warm welcome and outstanding service.

Responsibilities:

• Handling reservation inquiries via phone, email, and online platformswith professionalism and efficiency.
• Providing detailed information about our rooms, amenities, and specialpackages to prospective guests.
• Recommending suitable rates and packages based on guests' needs andpreferences.
• Managing and updating reservations in our system with accuracy andattention to detail.
• Collaborating with other departments to ensure seamless guestexperiences from booking to check-out.

What you Need:

• Confident andengaging, with the ability to connect with guests and colleagues effortlessly.
• A genuine passionfor providing exceptional service and creating unforgettable guest experiences.
• Meticulous andorganised, ensuring all reservations and related tasks are handled withprecision.
• Enthusiastic andcollaborative, with a keen willingness to support and work as part of a dynamicteam.
• Impeccable personalpresentation and a welcoming demeanour that reflects the Firmdale brand.

What We Offer:

• Weoffer a competitive salary plus service charge and benefits to be discussed atvenue
• Accessto Stream our financial wellbeing app. Stream your accrued earnings before payday, benefit from everyday savings and real time financial coaching.
• Healthcash plan (including contributions towards dental, optical, alternative andcomplementary therapies)
• Discountedcinema tickets, gym membership, travel, retailers and restaurants
• Complimentarymeals on shift
• Referralbonus scheme for recommending top talent
• Flexiblescheduling without split shifts
• Drycleaning service for work attire and discounted personal dry cleaning
• Enhancedholiday allowance based on length of service
• Seasonticket loan for convenient commuting
• Ongoingtraining, professional development, and fully funded English lessons
• Regularsocial events, team activities, and fitness sessions
• Benefitslike cycle to work scheme and annual long service awards
• Oneallocated paid day per year for volunteering work
• Exclusivediscounts at Design Hotels, staff sales, spa discounts, and product perks
• Andmuch more!!

AboutUs

Housedin a landmark Regency building designed by the legendary architect John Nash - ofBuckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel isone of London's most elegant addresses. Inside, the generous proportions ofGeorgian architecture are combined with bold colour, rich pattern andcontemporary art, creating an atmosphere that is as inspiring as it iswelcoming.

Situatedin the heart of the West End, moments from the city's finest theatres, museums,restaurants and landmarks, Haymarket Hotel is a place where history andcreativity meet. Featuring unique spaces, such as an 18m pool and a 5-bedroomTownhouse, the hotel offers guests distinctive stays with scope for creativityand award-winning hospitality. To work here is to be part of a team that takesreal pride in their surroundings and in delivering warm, memorable experiencesfor every guest.

You’ll be joining a team whose Awards and Accolades speak for themselves:

• SundayTimes Best Places to Work 2024, 2025 & 2026
• TwoMichelin Keys, 2024, 2025
• Top-RatedTablet Hotels of All Time, 2025
• CondéNast Traveller 'Triple Crown', 2026
• OneAA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
• AABreakfast Award, Brumus Bar & Restaurant, 2025

You can see a full listof our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels wasfounded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today,Firmdale has grown to include hotels and private residences across London andNew york as well restaurants, bars, spas, an online shop, interior designstudio and Laundry facility.

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylumand Immigration Act 1996, we do require all applicants to have the eligibilityto live and work in the United Kingdom. Documentation will be required atinterview stage.