Luxury Reservations Manager - Flexible Hours & Perks

Knightsbridge Hotel; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Health cashplan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Season ticket loan

Volunteer day

English lessons (fully funded)

Staff discounts

Regular social events

Annual long service awards

Job summary

Knightsbridge Hotel, part of Firmdale Hotels, is seeking a Reservations Manager to lead our reservations team in London. You will work closely with the Deputy and General Manager to ensure seamless daily operations, handling inquiries and optimizing guest satisfaction.

Responsibilities include managing rates and packages, producing department reports, and mentoring staff while overseeing budgeting and forecasting. A commitment to Firmdale standards and exceptional guest service is essential.

Qualifications

• Previous experience in a high-end hospitality operation as a Reservations Manager or Supervisor.
• Proficiency in using the Opera system, with a strong working knowledge of Front Office operations.
• Excellent customer service skills, able to thrive under pressure in a fast-paced environment.
• A keen understanding of current hospitality trends and competitor landscape.
• Exceptional attention to detail, organisation, and problem-solving abilities.
• Demonstrated capability in motivating and leading a team to success.

Responsibilities

• Take ownership of the daily operations of the reservations department under senior supervision.
• Manage all incoming reservation inquiries promptly and efficiently.
• Collaborate with the management team to adapt to diverse scenarios and challenges.
• Utilise knowledge of hotel rooms and facilities to manage rates and packages for clients and agents.
• Provide exceptional customer service with strong communication and attention to detail.
• Produce weekly and monthly reports for the General Manager.
• Oversee budgeting and forecasting for the reservations department.
• Uphold Firmdale standards in every interaction.
• Address and resolve guest complaints confidently and efficiently.
• Lead by example, conducting Duty Manager shifts as required.

Skills

Opera system

Front Office operations

Customer service

Team leadership

Hospitality trends

Tools

Opera

Job description

Knightsbridge Hotel, part of Firmdale Hotels, is seeking a Reservations Manager to lead our reservations team in London. You will work closely with the Deputy and General Manager to ensure seamless daily operations, handling inquiries and optimizing guest satisfaction.

Responsibilities include managing rates and packages, producing department reports, and mentoring staff while overseeing budgeting and forecasting. A commitment to Firmdale standards and exceptional guest service is essential.