Reservations Agent

Firmdale Hotels; City of Westminster; Presencial; GBP 22.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wagestream access to earnings

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Referral bonus

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons (fully funded)

Regular social events

Cycle to work

Volunteering day

Staff discounts at Design Hotels

Descripción de la vacante

Firmdale Hotels in London is seeking a Reservations Agent for Ham Yard Hotel to manage guest inquiries and bookings with professionalism. You will be the first point of contact, ensuring accurate reservations and helpful service.

You will know our rooms and facilities, work closely with the front office, and deliver outstanding guest experiences in a fast-paced environment.

Formación

• Customer-focused mindset prioritising memorable experiences.
• Warmth and charisma in every interaction.
• Excellent verbal and written communication skills.

Responsabilidades

• Handle reservations with finesse, ensuring accuracy and efficiency.
• Showcase knowledge of hotel rooms and facilities, offering tailored recommendations to guests and external agents.
• Collaborate with the front office team to maintain a smooth operation.
• Deliver outstanding customer service with every interaction.

Conocimientos

customer-focused mind-set

warmth & charisma

exceptional communication

organization

team player

Descripción del empleo

Are you passionate about deliveringexceptional customer service in a dynamic environment? Firmdale Hotels presentsan exciting opportunity to become a pivotal part of our team as a ReservationsAgent at Ham Yard Hotel.

At Firmdale Hotels, we prideourselves on creating extraordinary experiences for our guests, and ourReservations Agents play a crucial role in ensuring every guest's stay isunforgettable. As a Reservations Agent, you will be the first point of contactfor guests, managing all room reservation inquiries with precision and care.

Responsibilities:

• Handle reservations with finesse, ensuringaccuracy and efficiency.
• Showcase your in-depth knowledge of our hotelrooms and facilities, offering tailored recommendations to guests andexternal agents.
• Collaborate seamlessly with our front officeteam to maintain a smooth operation.
• Embrace our commitment to excellence bydelivering outstanding customer service with every interaction.
• Thrive in a fast-paced environment, demonstratingresilience and adaptability under pressure.
• Uphold our standards of excellence by payingmeticulous attention to detail in all aspects of your work.

What you Need:

• A customer-focused mind-set, with a passionfor creating memorable experiences.
• Warmth and charisma that radiate in everyinteraction.
• Exceptional communication skills, both verbaland written.
• A knack for organisation, ensuring no detailis overlooked.
• The ability to work effectively within a team,contributing to a positive and collaborative work environment

WhatWe Offer:

• Competitive hourly rate of£16.00 - £17.50 inclusive of service charge
• Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching. Healthcash plan(including contributions towards dental, optical,alternative and complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling without splitshifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• One allocated paid day peryear for volunteering work
• Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Ham Yard Hotel, Covent Garden Hotel andHaymarket Hotel – Two Michelin Keys 2024
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

You can see a full list of our awards and accoladeshere: https://www.firmdalehotels.com/b/awards-accolades/

If you're readyto embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence,

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.