Events Supervisor: Luxury Hotel Experience Leader

Firmdale Hotels PLC; Greater London; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Health cash plan

Discounted cinema tickets

Gym membership

Travel discounts

Complimentary meals on shift

Referral bonus

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons

Job summary

Firmdale Hotels’ Haymarket Hotel in London is seeking an Events Supervisor to oversee setup and delivery of inspiring events, while leading and motivating the events team to deliver outstanding guest experiences. You’ll coordinate with other departments to ensure flawless operations, maintain the highest standards of cleanliness and organisation, and provide proactive, engaging service for every guest.

This role offers a competitive salary plus benefits, flexible scheduling, and ongoing training

Qualifications

• Proven experience in supervising a team in events or hospitality.
• Passion for delivering exceptional customer service and attention to detail.
• Confident communication and ability to engage with guests and team members.
• Strong organisational skills and ability to multitask in a fast-paced environment.
• Proactive problem-solving and a positive, can-do attitude.

Responsibilities

• Supervise and coordinate the setup and execution of events to meet high standards.
• Provide exceptional customer service, acting as the main contact for guests.
• Lead, motivate and support the events team to foster a collaborative environment.
• Ensure event spaces are clean, organised, and ready for use.
• Collaborate with other departments to ensure seamless operations and guest satisfaction.
• Seek opportunities to enhance guest experience and improve event processes.

Skills

Team leadership

Customer service

Attention to detail

Organisation

Communication

Job description

Firmdale Hotels’ Haymarket Hotel in London is seeking an Events Supervisor to oversee setup and delivery of inspiring events, while leading and motivating the events team to deliver outstanding guest experiences. You’ll coordinate with other departments to ensure flawless operations, maintain the highest standards of cleanliness and organisation, and provide proactive, engaging service for every guest.

This role offers a competitive salary plus benefits, flexible scheduling, and ongoing training