Luxury Reservations Agent | Flexible Scheduling

Haymarket Hotel - Front of House; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary plus service charge

Health cash plan

Discounted cinema tickets

Gym membership

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service

Holiday allowance

Season ticket loan

English lessons

Team events

Cycle to work

Long service awards

Volunteer day

Job summary

Haymarket Hotel is seeking a Reservations Agent to join its front‑of‑house team in central London. You will handle reservation inquiries, explain room options and packages, and update bookings with precision while delivering warm, professional service.

The role suits energetic hospitality professionals who can communicate clearly, manage multiple inquiries, and collaborate with departments to ensure memorable stays for our guests.

Qualifications

• Confident and engaging, with the ability to connect with guests and colleagues.
• A genuine passion for providing exceptional service and creating memorable guest experiences.
• Meticulous and organized, ensuring all reservations and related tasks are handled with precision.
• Enthusiastic and collaborative, with a keen willingness to support a dynamic team.

Responsibilities

• Handling reservation inquiries via phone, email, and online platforms with professionalism and efficiency.
• Providing detailed information about rooms, amenities, and packages to prospective guests.
• Recommending suitable rates and packages based on guests' needs and preferences.
• Managing and updating reservations in our system with accuracy and attention to detail.
• Collaborating with other departments to ensure seamless guest experiences from booking to check-out.

Skills

Guest service

Communication

Phone skills

Organization

Tools

Reservation system

Job description

Haymarket Hotel is seeking a Reservations Agent to join its front‑of‑house team in central London. You will handle reservation inquiries, explain room options and packages, and update bookings with precision while delivering warm, professional service.

The role suits energetic hospitality professionals who can communicate clearly, manage multiple inquiries, and collaborate with departments to ensure memorable stays for our guests.