Luxury Reservations Agent – Flexible Scheduling & Perks

Firmdale Hotels; Greater London; Hybrid; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Wagestream access

Health cashplan

Discounted cinema tickets

Complimentary meals on shift

Referral bonus

Flexible scheduling

Dry cleaning service

Enhanced holiday allowance

Season ticket loan

English lessons

Team social events

Job summary

Firmdale Hotels is seeking a Reservations Agent at Haymarket Hotel, London, to join our front office team. You will handle reservations, answer queries, and promote our rooms and packages, delivering exceptional guest service.

In this luxury environment, you will update bookings accurately, coordinate with other departments, and ensure seamless guest experiences from booking to check-out. The role offers an attractive hourly rate and a range of employee benefits designed to support your

Qualifications

• Confident and engaging, with the ability to connect with guests and colleagues effortlessly.
• Meticulous and organised, ensuring all reservations and related tasks are handled with precision.
• Enthusiastic and collaborative, with a keen willingness to support and work as part of a dynamic team.
• Impeccable personal presentation and a welcoming demeanour that reflects the Firmdale brand.

Responsibilities

• Handling reservation inquiries via phone, email, and online platforms with professionalism and efficiency.
• Providing detailed information about our rooms, amenities, and special packages to prospective guests.
• Recommending suitable rates and packages based on guests' needs and preferences.
• Managing and updating reservations in our system with accuracy and attention to detail.
• Collaborating with other departments to ensure seamless guest experiences from booking to check-out.

Skills

Guest service

Communication

Organised

Teamwork

Presentable

Job description

Firmdale Hotels is seeking a Reservations Agent at Haymarket Hotel, London, to join our front office team. You will handle reservations, answer queries, and promote our rooms and packages, delivering exceptional guest service.

In this luxury environment, you will update bookings accurately, coordinate with other departments, and ensure seamless guest experiences from booking to check-out. The role offers an attractive hourly rate and a range of employee benefits designed to support your