Premium Eyewear Concierge & Optical Assistant

Vision Express; Glasgow; Hybrid; GBP 18,000 - 29,000; Full time

Benefits offered by this job

Frames allowance

Holiday entitlement

Discounts for family & friends

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is hiring for a Retail Optical Assistant to deliver personalised customer service and product advice in a fast-paced eyewear environment. You will learn to adjust frames, assist with fittings, and support pre-screening eye tests using advanced optical technology.

The role offers a competitive package with a frames allowance, generous holiday, staff discounts, free eye tests, and wellbeing support, plus opportunities to contribute to global vision initiatives.

Qualifications

• Experience in retail or customer service is a plus.
• Interest in eyewear and digital tools.
• Strong communication and teamwork to help customers.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Communication

Teamwork

Tools

Optical technology

Digital tools

Job description

Vision Express is hiring for a Retail Optical Assistant to deliver personalised customer service and product advice in a fast-paced eyewear environment. You will learn to adjust frames, assist with fittings, and support pre-screening eye tests using advanced optical technology.

The role offers a competitive package with a frames allowance, generous holiday, staff discounts, free eye tests, and wellbeing support, plus opportunities to contribute to global vision initiatives.