Premium Eyewear Concierge — Customer-Focused Optical Retail

Vision Express; Manchester; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Frame allowance

Holiday allowance

Discounts & tests

Wellbeing support

OneSight Foundation

Bonus potential

Job summary

Vision Express, part of the EssilorLuxottica group, is hiring a Retail Optical Assistant in Manchester to deliver confident customer service, advice on eyewear, and assist with fittings using the latest optical tech.

You'll contribute to pre-screening eye tests, keep store operations smooth, and benefit from a frame allowance, generous holiday, discounts, wellbeing support, and a pathway to growth within a global vision company.

Qualifications

• Confidently interact with customers and recommend products.
• Passion for eyewear and fashion, with comfort using digital tools.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Product advice

Eyewear passion

Team player

Communication

Tools

POS systems

Digital tools

Job description

Vision Express, part of the EssilorLuxottica group, is hiring a Retail Optical Assistant in Manchester to deliver confident customer service, advice on eyewear, and assist with fittings using the latest optical tech.

You'll contribute to pre-screening eye tests, keep store operations smooth, and benefit from a frame allowance, generous holiday, discounts, wellbeing support, and a pathway to growth within a global vision company.