Premium Eyewear Advisor & Optical Tech Support

Vision Express; Scunthorpe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday

Family discounts

Free eye tests

Wellbeing support

OneSight Foundation

Job summary

Vision Express is seeking a Retail Optical Assistant to deliver personalised customer service, provide product guidance, and support eye care technology in-store. The role involves adjusting frames, assisting fittings, and handling minor repairs, while helping with admin duties to keep the shop running smoothly.

You will engage customers, discuss eyewear options, and participate in pre-screening eye tests using modern optical tech, contributing to a premium customer experience and teamwork

Qualifications

• Proven ability to deliver personalised customer service.
• Ability to advise on eyewear products and brands.
• Comfort with using digital tools for sales and fitting.
• Collaborative team player with a can-do attitude.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Digital tools

Teamwork

Communication

Tools

POS software

Job description

Vision Express is seeking a Retail Optical Assistant to deliver personalised customer service, provide product guidance, and support eye care technology in-store. The role involves adjusting frames, assisting fittings, and handling minor repairs, while helping with admin duties to keep the shop running smoothly.

You will engage customers, discuss eyewear options, and participate in pre-screening eye tests using modern optical tech, contributing to a premium customer experience and teamwork