Optical Retail Specialist - Frames, Fittings & Tech Support

Vision Express; England; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

£350 frame/ sunglasses allowance

33 days holiday (buy/sell)

Family & friends discounts

Free eye tests

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express is seeking a Retail Optical Assistant to deliver personalised customer service and expert product advice in our optical stores. You will learn to adjust frames, assist fittings, and support pre-screening eye tests using the latest optical technology, contributing to a smooth-running store.

The role offers a competitive package with frame allowances, generous holiday, friend discounts, free eye tests, and wellbeing support.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Digital literacy

Communication

Teamwork

Tools

Retail software

Job description

Vision Express is seeking a Retail Optical Assistant to deliver personalised customer service and expert product advice in our optical stores. You will learn to adjust frames, assist fittings, and support pre-screening eye tests using the latest optical technology, contributing to a smooth-running store.

The role offers a competitive package with frame allowances, generous holiday, friend discounts, free eye tests, and wellbeing support.