Eyewear Concierge & Optical Tech Assistant

Vision Express; Penrith; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Frame allowance

Generous leave and buy/sell options

Staff discounts

Free eye tests

Wellbeing support

OneSight Foundation involvement

Performance bonuses

Job summary

Vision Express is seeking an Retail Optical Assistant to deliver confident customer service, advise on eyewear, and support eye-care technology in-store. You will engage with customers, understand needs, and contribute to a smooth running store.

Join a UK-wide optical retailer backed by EssilorLuxottica, with opportunities to learn, grow, and work with leading brands while supporting community vision initiatives.

Qualifications

• Confident engaging with customers and recommending products.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Digital tools

Team player

Job description

Vision Express is seeking an Retail Optical Assistant to deliver confident customer service, advise on eyewear, and support eye-care technology in-store. You will engage with customers, understand needs, and contribute to a smooth running store.

Join a UK-wide optical retailer backed by EssilorLuxottica, with opportunities to learn, grow, and work with leading brands while supporting community vision initiatives.