Premium Brand Service Advisor | Customer-Focused Auto

Perfect Placement UK Ltd; Wolverhampton; Presencial; GBP 33.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prestigious franchised dealership

Descripción de la vacante

Perfect Placement UK Ltd is recruiting a Service Advisor for a premium franchised dealership in Wolverhampton. The role centers on delivering an exceptional customer experience through the service and repair process, from greeting customers to invoicing and follow-ups.

You will liaise with technicians, manage bookings, prepare job cards, and up-sell services while maintaining manufacturer standards and customer satisfaction. A full UK driving licence is required.

Formación

• Excellent customer service and communication skills.
• Strong organisational and administration abilities.
• The confidence to discuss vehicle repairs, servicing and additional work with customers.
• A professional and personable approach.

Responsabilidades

• Welcoming customers into the dealership and handling service and repair enquiries.
• Booking vehicles into the workshop and managing customer expectations.
• Preparing accurate job cards and providing clear explanations of work required.
• Liaising closely with Technicians and the Workshop Controller to ensure work is completed efficiently.
• Providing customers with regular updates throughout the repair process.
• Preparing and presenting accurate invoices.
• Up-selling additional products and services where appropriate.
• Handling customer queries and resolving any concerns professionally.
• Maintaining high levels of customer satisfaction and ensuring manufacturer standards are consistently met.

Conocimientos

Customer service

Communication

Organisation

Full UK driving licence

Descripción del empleo

Perfect Placement UK Ltd is recruiting a Service Advisor for a premium franchised dealership in Wolverhampton. The role centers on delivering an exceptional customer experience through the service and repair process, from greeting customers to invoicing and follow-ups.

You will liaise with technicians, manage bookings, prepare job cards, and up-sell services while maintaining manufacturer standards and customer satisfaction. A full UK driving licence is required.