Customer-Focused Service Advisor - Auto Care Lead

Perfect Placement UK Ltd; Newcastle-under-Lyme; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Up to 30,000 basic salary

Bonus opportunities

Generous holiday allowance

Discounted days out

Retail discounts

Professional qualifications

Manufacturer training programmes

Salary Finance options

Wellbeing assistance

Pension contribution

Friends & Family referrals

Product discounts

Résumé du poste

Perfect Placement UK Ltd is recruiting on behalf of a well-established main dealership in Stoke for a Service Advisor. You will welcome customers, manage service bookings, and liaise with workshop teams to ensure timely repairs while delivering a high level of customer service.

The role emphasizes upselling services, maintaining accurate records, and promoting loyalty programmes. A full UK driving licence and the ability to work under pressure in a fast-paced environment are essential, with the

Qualifications

• Previous experience as a Service Advisor within a main dealership or automotive environment.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Customer-focused approach with a professional demeanour.
• Ability to work effectively under pressure in a fast-paced environment.
• Full UK driving licence.

Responsabilités

• Welcome and assist customers professionally, providing a high standard of customer service
• Manage service bookings efficiently and accurately as theService Advisor
• Offer factual advice and upsell additional services where appropriate
• Liaise with workshop teams to ensure timely progression of vehicle repairs and maintenance
• Maintain accurate and detailed customer records in line with dealership procedures
• Promote dealership services and loyalty programmes
• Ensure compliance with manufacturer standards and health & safety procedures
• Contribute to a positive team environment and uphold the dealership's reputation

Connaissances

Customer service

Communication skills

Organizational skills

Time management

Full UK driving licence

Description du poste

Perfect Placement UK Ltd is recruiting on behalf of a well-established main dealership in Stoke for a Service Advisor. You will welcome customers, manage service bookings, and liaise with workshop teams to ensure timely repairs while delivering a high level of customer service.

The role emphasizes upselling services, maintaining accurate records, and promoting loyalty programmes. A full UK driving licence and the ability to work under pressure in a fast-paced environment are essential, with the