Vehicle Service Advisor — Service Excellence & Growth

Perfect Placement UK Ltd; West of England; Vor Ort; GBP 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Starting salary £30,933 per year

Annual bonus potential > £5,000

25 days + bank holidays

Pension scheme

Manufacturer training

Healthcare provisions

Staff discounts and benefits

Career progression across a multi-site

Overtime pay on Saturdays

Zusammenfassung

Perfect Placement UK Ltd is recruiting on behalf of a reputable multi-franchise car dealership in West Bristol for a Vehicle Service Advisor. You will warmly welcome customers, book vehicles for repairs, coordinate with the workshop and chase progress while maintaining excellent customer service.

You will upsell services, explain minor technical issues, and promote service plans to maximise customer satisfaction.

Qualifikationen

• Excellent communication and organisational abilities essential for handling customers and workshop coordination.
• Customer service mindset with a proactive approach to upselling and advising on services.
• IT skills and experience with dealership management software preferred.

Aufgaben

• Greet customers entering the service department and book vehicles for repairs and maintenance.
• Coordinate with workshop to chase work in progress and update customers on repair status.
• Upsell services and promote service plans to enhance satisfaction.
• Explain minor technical issues and advise on warranty procedures when applicable.
• Process payments for completed work accurately and efficiently.
• Maintain high standards of customer care and foster positive relationships.

Kenntnisse

Communication skills

Organisational skills

Customer service

Proactive relationship building

IT proficiency

Tools

Pinewood Pinnacle

Jobbeschreibung

Perfect Placement UK Ltd is recruiting on behalf of a reputable multi-franchise car dealership in West Bristol for a Vehicle Service Advisor. You will warmly welcome customers, book vehicles for repairs, coordinate with the workshop and chase progress while maintaining excellent customer service.

You will upsell services, explain minor technical issues, and promote service plans to maximise customer satisfaction.